Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Venue Presentation & Office Manager
| Dyddiad hysbysebu: | 23 Medi 2024 |
|---|---|
| Cyflog: | £30,000 i £34,000 bob mis |
| Gwybodaeth ychwanegol am y cyflog: | dependent on experience |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Hydref 2024 |
| Lleoliad: | M3 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Factory International |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Please note this is a fixed term role for maternity cover. The postholder will support the critical day to day functioning of the building, lead on overall presentation and cleanliness standards ensuring that the venue is a clean, welcoming, organised and safe space for visitors, artistic and creative teams and our staff and volunteers.
The role will directly manage the in-house Porter team, ensuring daily room set-ups are delivered effectively, public areas of the building are fully prepared, and back of house spaces are managed effectively including post and deliveries, on site storage facilities, equipment and furniture and reception function.
Management of the third-party cleaning contract liaising with the cleaning company management on deployments and cleaning schedules to ensure the highest levels of presentation standards.
The role works closely with our Facilities, Visitor Experience and Security teams and is integral to the efficient operation of Aviva Studios and ensuring those visiting and working with us have a great experience.
RESPONSIBILITIES
Management of the team of Porters, ensuring the public and back of house spaces are set up for varying daily use by aligning with the weekly activity schedule, rotas and daily run sheets
Management of the reception/welcome and office teams to include venue access, meet and greet, signing in and general visitor welcome point activity within the Social space
Day to day management of the cleaning contract, working closely with the cleaning supervisor/Accounts Manager to ensure cleaning schedules and staff deployment reflect venue use and activity levels of the programme
Working proactively with the Visitor Experience team, F&B team and other Factory International delivery teams to ensure the public areas and bars are well presented and correctly set up for changing activities. Agreeing and then instructing changes to ensure that customer safety and a consistently high level of presentation is maintained
Lead on over all venue presentation through regular checks on all areas of the building to ensure each space is clear, well organised and welcoming for those visiting or working within Aviva Studios and running cleaning quality spot checks and formalised weekly audits
Working closely with the Head of Visitor Operations and Director of Production and Building Operations, to support the effective management of venue operational risk including fire evacuation and H&S
Lead the development of a single delivery management system to ensure all deliveries and post are received, stored, distributed and/or returned effectively, engaging with multiple departments across the organisation
Manage the back of house goods-in area, establishing protocols for use of this space by all teams
Oversee in-venue storage, develop and manage systems for storage and equipment and furniture management across the building
Provide additional day to day operational support to the porter team to enable the flexing up of capacity around programming and events when required
Lead responsibility for managing the office, supporting the wider team in ensuring all office-based activities are proactively prepared and supported including office budgets and record keeping
Ensuring communal back of house areas such as tea points, Green Room kitchen, break-out areas are kept tidy and stocked
Acting as the key contact with general service providers and suppliers for the office (e.g. couriers and postal services) ensuring issues are raised and dealt with in an efficient manner. This Includes monitoring and maintaining all stationery and office/kitchen supplies
PERSON SPECIFICATION
Essential
Practical experience at an operational management level within a relevant sector or industry
Leadership skills & ability to prioritise effectively
Experience of managing third party service delivery contractors, ideally cleaning
Experience of developing operating procedures and leading the roll out of these to wider teams
Effective communication skills with the ability to communicate with a broad range of people and organisational stakeholders.
Resourceful and resilience, with a self-starting proactive attitude
Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
Willingness to work at weekends and evening hours when required to support the department
Desirable
Experience of working within a customer focused public facing venue.
A great eye for detail & presentation standards
Problem solving and decision making skills with the ability to work autonomously, plan own workload and work well as part of a team
Excellent organisational skills, with the ability to be flexible and adaptable, whilst bringing a diplomatic approach in work
Enthusiasm for training, mentoring and support of emerging talent
The role will directly manage the in-house Porter team, ensuring daily room set-ups are delivered effectively, public areas of the building are fully prepared, and back of house spaces are managed effectively including post and deliveries, on site storage facilities, equipment and furniture and reception function.
Management of the third-party cleaning contract liaising with the cleaning company management on deployments and cleaning schedules to ensure the highest levels of presentation standards.
The role works closely with our Facilities, Visitor Experience and Security teams and is integral to the efficient operation of Aviva Studios and ensuring those visiting and working with us have a great experience.
RESPONSIBILITIES
Management of the team of Porters, ensuring the public and back of house spaces are set up for varying daily use by aligning with the weekly activity schedule, rotas and daily run sheets
Management of the reception/welcome and office teams to include venue access, meet and greet, signing in and general visitor welcome point activity within the Social space
Day to day management of the cleaning contract, working closely with the cleaning supervisor/Accounts Manager to ensure cleaning schedules and staff deployment reflect venue use and activity levels of the programme
Working proactively with the Visitor Experience team, F&B team and other Factory International delivery teams to ensure the public areas and bars are well presented and correctly set up for changing activities. Agreeing and then instructing changes to ensure that customer safety and a consistently high level of presentation is maintained
Lead on over all venue presentation through regular checks on all areas of the building to ensure each space is clear, well organised and welcoming for those visiting or working within Aviva Studios and running cleaning quality spot checks and formalised weekly audits
Working closely with the Head of Visitor Operations and Director of Production and Building Operations, to support the effective management of venue operational risk including fire evacuation and H&S
Lead the development of a single delivery management system to ensure all deliveries and post are received, stored, distributed and/or returned effectively, engaging with multiple departments across the organisation
Manage the back of house goods-in area, establishing protocols for use of this space by all teams
Oversee in-venue storage, develop and manage systems for storage and equipment and furniture management across the building
Provide additional day to day operational support to the porter team to enable the flexing up of capacity around programming and events when required
Lead responsibility for managing the office, supporting the wider team in ensuring all office-based activities are proactively prepared and supported including office budgets and record keeping
Ensuring communal back of house areas such as tea points, Green Room kitchen, break-out areas are kept tidy and stocked
Acting as the key contact with general service providers and suppliers for the office (e.g. couriers and postal services) ensuring issues are raised and dealt with in an efficient manner. This Includes monitoring and maintaining all stationery and office/kitchen supplies
PERSON SPECIFICATION
Essential
Practical experience at an operational management level within a relevant sector or industry
Leadership skills & ability to prioritise effectively
Experience of managing third party service delivery contractors, ideally cleaning
Experience of developing operating procedures and leading the roll out of these to wider teams
Effective communication skills with the ability to communicate with a broad range of people and organisational stakeholders.
Resourceful and resilience, with a self-starting proactive attitude
Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
Willingness to work at weekends and evening hours when required to support the department
Desirable
Experience of working within a customer focused public facing venue.
A great eye for detail & presentation standards
Problem solving and decision making skills with the ability to work autonomously, plan own workload and work well as part of a team
Excellent organisational skills, with the ability to be flexible and adaptable, whilst bringing a diplomatic approach in work
Enthusiasm for training, mentoring and support of emerging talent