Care Navigator
| Posting date: | 23 September 2024 |
|---|---|
| Salary: | £11.50 to £11.50 per hour |
| Additional salary information: | £11.50 an hour |
| Hours: | Full time |
| Closing date: | 04 October 2024 |
| Location: | Grantham, NG31 6QA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2574-24-0012 |
Summary
Receptionist Responsibilities: Assist in patient queries: By email, via the telephone and face to face. Process appointment requests for both on the day and future appointments - ensuring callers are directed to the appropriate healthcare professional. Communicate effectively and professionally with patients, visitors, clinicians and co-workers. Computer data entry, checking emails; processing and recording information in accordance with practice procedures such as Registrations of new patients. Process patients change of address computer data and medical records. Filing/ scanning and retrieving paperwork Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning. Learn how to use the Surgerys clinical system. Availability to assist to help cover sick or annual leave is desirable. This list of duties is not exhaustive and may change over time as the role develops. All changes to duties will be with the agreement of the management and the post holder. Administration Responsibilities: To ensure that all incoming and internal patient correspondence is stored on/in the patients medical record and relevant information is coded. To be able to locate documents as needed by the clinical and non-clinical staff. To carry out administrative related tasks as delegated by the doctors and non- clinical staff. Prescription processing Email inbox (ie pharmacy/secondary care/111 correspondence). Support to medical reports function Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible. Sort and date stamp all incoming patient-related mail. Scan patient-related documents onto their medical record using read codes as agreed by the clinical team. Add any additional information about the source of the document. Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information. Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures. Assist in the processing of insurance claims and other administrative paperwork, ensuring accuracy and adherence to relevant guidelines.