90864 - HR Case Manager
| Posting date: | 23 September 2024 |
|---|---|
| Salary: | £32,827 to £35,678 per year |
| Hours: | Full time |
| Closing date: | 14 October 2024 |
| Location: | Preston |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 90864 |
Summary
CS HR Casework - Supplied by MoJ Casework Team
HR Case Manager Job Description
Job Title: HR Case Manager
Grade: HEO
Business Group: CS HR Casework - Supplied by MoJ Casework Team
Directorate: MoJ Human Resources
Team: HR Casework Team
Location: Staines Lancaster Preston Lincoln
Last Updated: September 2024
Team Overview: Civil Service HR Casework Service (CS HR Casework Service) (supplied by MoJ) is the preferred supplier of HR Casework for small and medium sized Government Departments. To date, CS HR Casework Service (supplied by MoJ) is responsible for delivering a service to over 40 + Government Departments, covering over 38% of the Civil Service’s headcount. The Service is delivered both remotely and face to face. CS HR Casework Service provide professional advice and guidance on employment law, HR policy and non-transactional processes to managers for cases/queries within the scope of our service offering.
The team operates under a matrix organisation structure in which there is more than one line of reporting manager. Case Managers from different hierarchies have dual reporting relationships - to both their line manager (CDM) and a client (s) (CDM).
We also provide a HR Technical Consultancy Service which delivers required outcomes as well as bespoke interventions designed to achieve sustainable high performance and cultural change.
Teams are supported by an Operational and Development and Project and Technical team. Together we are a high performing service which is recognised across government and through our many prestigious awards.
Key Responsibilities:
Managing a portfolio of HR cases where face to face and remote intervention is required. Face to face support is within geographical areas. Considerable autonomy with the role is also offered. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, Civil Service Appeals Board (CSABs) and Employment Tribunals.
Supporting managers nationally via the Manager Advice Line (MAL) and email.
Supporting managers and employees nationally via the Early Resolution Line.
Ensuring cases are managed in a timely manner and appropriate conclusions met. Adhering to employment law, policies, business and operational need.
Providing managers with advice and guidance which adheres to a range of policies and terms and conditions and meets the operational and business needs.
Coaching client’s managers to improve their competence and confidence to manage cases.
Delivering a high-quality service to all parties involved in an HR case.
Demonstrating a strong customer service focus - building and maintaining excellent relationships with clients and customers.
Accurately recording and providing management information as required.
Demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team.
Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing, or leading projects.
Support our partners with HR Technical consultancy work, this will include working with stakeholders, audits of employee relations cases, suggestions for interventions and report writing.
Essential Criteria
HR Advisory or relevant knowledge – proven experience of managing HR cases and delivering sound HR Casework advice. For example, evidence of showing sound judgement when analysing and advising on HR cases that demonstrate an up-to-date knowledge and understanding of Employment Law. Other relevant experience will be considered.
Resilience - adaptability, mental agility, emotional intelligence.
Interpretation and assimilation of information - gathering facts, sifting information and relaying information in an understandable format.
Strong face to face and telephone communication skills – active listening and influencing skills, understanding of the risk appetite of the customer and appropriately seeking legal advice, including case escalation as required.
Ability to deal with internal and external stakeholders (including sensitive and complex issues) – e.g., clients, legal team, HR Business Partners, Civil Service Employee Policy, collaborative partners
Personal Development - increasing own capability and can demonstrate CPD, HR and legal knowledge kept up to date.
Working to deadlines – crucial in ET context.
A good level of computer literacy in Microsoft applications.
Desirable Criteria
Employment law knowledge.
CIPD qualification - hold a CIPD qualification or show a willingness to work towards.
Behaviours
We'll assess you against a vary of behaviours during the selection process such as
Making effective decisions
Delivering at pace
Changing and improving
Seeing the Bigger Picture
Leadership
Communicating and Improving
Managing a Quality Service
Working Together
Developing Self and Others
For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here.
Security
Successful candidates must undertake CTC security clearance to be appointed to the post.
Selection process details
This vacancy is using Success Profiles, and will assess your behaviours, technical skills and experience.
As part of the application process, you will be asked to complete a CV and statement of suitability. If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form.
Please note that your statement of suitability should be no more than 1000 words. It should highlight how you meet the essential and desirable criteria for this post. You should refer to the essential skills set out above.
HR Case Manager Job Description
Job Title: HR Case Manager
Grade: HEO
Business Group: CS HR Casework - Supplied by MoJ Casework Team
Directorate: MoJ Human Resources
Team: HR Casework Team
Location: Staines Lancaster Preston Lincoln
Last Updated: September 2024
Team Overview: Civil Service HR Casework Service (CS HR Casework Service) (supplied by MoJ) is the preferred supplier of HR Casework for small and medium sized Government Departments. To date, CS HR Casework Service (supplied by MoJ) is responsible for delivering a service to over 40 + Government Departments, covering over 38% of the Civil Service’s headcount. The Service is delivered both remotely and face to face. CS HR Casework Service provide professional advice and guidance on employment law, HR policy and non-transactional processes to managers for cases/queries within the scope of our service offering.
The team operates under a matrix organisation structure in which there is more than one line of reporting manager. Case Managers from different hierarchies have dual reporting relationships - to both their line manager (CDM) and a client (s) (CDM).
We also provide a HR Technical Consultancy Service which delivers required outcomes as well as bespoke interventions designed to achieve sustainable high performance and cultural change.
Teams are supported by an Operational and Development and Project and Technical team. Together we are a high performing service which is recognised across government and through our many prestigious awards.
Key Responsibilities:
Managing a portfolio of HR cases where face to face and remote intervention is required. Face to face support is within geographical areas. Considerable autonomy with the role is also offered. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, Civil Service Appeals Board (CSABs) and Employment Tribunals.
Supporting managers nationally via the Manager Advice Line (MAL) and email.
Supporting managers and employees nationally via the Early Resolution Line.
Ensuring cases are managed in a timely manner and appropriate conclusions met. Adhering to employment law, policies, business and operational need.
Providing managers with advice and guidance which adheres to a range of policies and terms and conditions and meets the operational and business needs.
Coaching client’s managers to improve their competence and confidence to manage cases.
Delivering a high-quality service to all parties involved in an HR case.
Demonstrating a strong customer service focus - building and maintaining excellent relationships with clients and customers.
Accurately recording and providing management information as required.
Demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team.
Pro-actively supporting a culture of continuous improvement and initiatives within HR, including supporting, managing, or leading projects.
Support our partners with HR Technical consultancy work, this will include working with stakeholders, audits of employee relations cases, suggestions for interventions and report writing.
Essential Criteria
HR Advisory or relevant knowledge – proven experience of managing HR cases and delivering sound HR Casework advice. For example, evidence of showing sound judgement when analysing and advising on HR cases that demonstrate an up-to-date knowledge and understanding of Employment Law. Other relevant experience will be considered.
Resilience - adaptability, mental agility, emotional intelligence.
Interpretation and assimilation of information - gathering facts, sifting information and relaying information in an understandable format.
Strong face to face and telephone communication skills – active listening and influencing skills, understanding of the risk appetite of the customer and appropriately seeking legal advice, including case escalation as required.
Ability to deal with internal and external stakeholders (including sensitive and complex issues) – e.g., clients, legal team, HR Business Partners, Civil Service Employee Policy, collaborative partners
Personal Development - increasing own capability and can demonstrate CPD, HR and legal knowledge kept up to date.
Working to deadlines – crucial in ET context.
A good level of computer literacy in Microsoft applications.
Desirable Criteria
Employment law knowledge.
CIPD qualification - hold a CIPD qualification or show a willingness to work towards.
Behaviours
We'll assess you against a vary of behaviours during the selection process such as
Making effective decisions
Delivering at pace
Changing and improving
Seeing the Bigger Picture
Leadership
Communicating and Improving
Managing a Quality Service
Working Together
Developing Self and Others
For further information on behaviours including the full indicators please visit the Civil service Behaviour candidate information here.
Security
Successful candidates must undertake CTC security clearance to be appointed to the post.
Selection process details
This vacancy is using Success Profiles, and will assess your behaviours, technical skills and experience.
As part of the application process, you will be asked to complete a CV and statement of suitability. If there are many applications, we will sift on CV first. Further details around what this will entail are listed on the application form.
Please note that your statement of suitability should be no more than 1000 words. It should highlight how you meet the essential and desirable criteria for this post. You should refer to the essential skills set out above.