Receptionist
| Posting date: | 23 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 18 October 2024 |
| Location: | Hartlepool, TS25 1QU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0524-24-0061 |
Summary
Job Summary Undertake all aspects of reception and administrative duties across ALL McKenzie Group Practices, including potential lone working. Undertake these duties without direct supervision, working within broad procedural guidelines. Ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant. Good communications are extremely important within the Practice, with both patients and with outside agencies, and you will be expected to help ensure that everyone who you come into contact with holds the practice in high regard. Absolute discretion is required in protecting patient's confidentiality. Job Responsibilities Provide a professional, courteous, and efficient first point of contact for McKenzie Group Practice / Gladstone House Surgery for patients seeking health information or healthcare assistance. Answer general enquiries from patients / agencies / healthcare workers in a professional and efficient manner via all routes, e.g. face-to-face / telephone / online. Book a wide range of appointments for patients accessing services. Deal with requests for prescriptions in conjunction with the Meds Team, ensuring requests for for prescriptions are dealt with within two working days of ordering. Grant access to online services in line with practice policy. Book home visits, as per practice policy. Refer electronically to SPA via SystmOne. Carry out the process of 'new patient registrations' and be familiar with relevant documentation required and carry out registration onto SystmOne. Use TPP SystmOne clinical system and decision support software as required for all patient contacts, both registered and non-registered. Use clinical coding for recording on on patient's electronic records, as required. Summarise medical records. Send 'Notification of Infection Diseases' forms to HPA Agency, via email. Inform patients of test results and any actions required, chasing up if necessary. Deal with blue light ambulance requests. Book an interpreter, when required. Call and recall patients as part of the practice recall system. Recognise, through appropriate training and use of decision tools as required, urgent and emergency patient conditions and direct patients to the appropriate clinician or emergency services. Maintain an efficient filing system of patients' medical records, where required. Maintain efficient filing systems of office and Medical Centre documentation. Contribute to the smooth and efficient delivery of healthcare services by providing signposting, using information systems appropriate to patient need. Input and retrieve data using computer systems, ensuring all information is recorded accurately. Process all removals from the practice list, print off computer records and merge with original records folder, and return to PCSE for patients leaving the practice list. Scan documents into clinical and office computer systems. Document requests for medical reports / patient information. Deal with amendments to patients' details, including change of name, address, and telephone number. Ensure computers / rooms / reception area ready for use at the beginning of each day and all systems securely closed down at the end of a working day. Ensure ample supply of sample forms and bottles, ICE paper, etc., are kept in reception. Update collection folder, remove any old forms / letters, and file in patients' notes. Advice patients of relevant charges for private services, in accordance with the Non-NHS Fees Policy, accept payments for these, and issue receipts for the same. Deal with, and action, any change of addresses. Take part in medical centre meetings, training, 1:1s, and development of the service. Undertake further training and development, as identified at an individual's personal development review. Undertake an annual performance appraisal and work to personal performance objectives. Maintain strong links through multi-agency working. Ensure patient information is reported back to patients' own practices in agreed timelines, where relevant. Attend all statutory and mandatory training. Take on any duties consistent with the development of the role, as required. Open internal post and sort it, as per practice protocol. Open and close up the surgery each working day, ensuring that consulting rooms are tidy and secure. Make tea / coffee for staff. Working Environment Carry out routine checks to ensure your workstation is clean and tidy at the start and end of your shift. Ensure all equipment in your workstation is operational and up-to-date and report any issues to your Line Manager. Ensure that confidential patient information is stored and handled according to protocol and report any concerns to your Line Manager. Health and Safety Assist in promoting and maintaining your own and others' health, safety, and security as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area are reported immediately to your Line Manager. Confidentiality Ensure patient and practice information is kept confidential and secure at all times, in accordance with the Information Security and Confidentiality protocols. Performance / Professional Development Participate in training sessions to ensure administrative, clinical, and computer skills are kept up-to-date with current technology and practice. Participate in regular appraisal meetings. Participate in regular team meetings. Equality and Diversity Support the equality, diversity, and rights of patients, carers, and colleagues, according to Practice protocol. Working with Patients Work in partnership with our patients to help them achieve better health outcomes. Offer a polite, friendly, and efficient level of customer service to all our patients. Dignity and Respect Treat patients, colleagues, and visitors with dignity and respect at all times. Feedback Listen to feedback from patients and colleagues, whether this be a complaint, comment, or compliment, and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team. CQC Work within the guidelines set by CQC to ensure that the Practice is safe and efficient, and provides the best possible care for patients. Offer suggestions to the Management Team on how we can improve, progress, and develop all processes relating to CQC. Any Other Duties Any other duties as may be determined by the Business Manager and Partners. This is not intended to be an exhaustive list of duties and responsibilities of the post and the post holder may be requested to carry out any other duties appropriate to the post. The post may change over time to meet business requirements and the job description may be changed after consultation with the post holder at any time.