Floor Manager
| Posting date: | 23 September 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 October 2024 |
| Location: | EC3R 5BU |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 61707 |
Summary
Job objectives and responsibilities
· Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.
· To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.
· Consistently drive performance and introduce best in class working practices.
Business support
· Perform daily building checks to proactively identify and address issues across the building. Throughout the day, monitor general upkeep and tidiness of the floors to the highest standard, escalating issues to relevant service lines for resolution.
· Proactively manage raised jobs and escalate outstanding issues to expedite resolution for end to end service, ensuring full communication between clients and service lines.
· Management of master keys for lockers and locker owner list.
· Champion safe working; Identify and escalate Health & Safety issues across the building.
· Maintenance/management of group communications and signage.
· Work flexibly to carry out ad-hoc projects and audits as requested. Projects and audit are taken on in consideration of operational availability and timeframes.
· Central resource for building information and guidance in company processes Ie. correct request routes for stationery & DSE items, Building access security arrangements.
· Manage building bike locker allocations: managing waitlists and coordinating with FM and cleaning as required.
· Work flexibly to support out of hour requests and extended hours to self cover operations and furniture set ups.
Meeting room support
· Responsible for carrying out meeting room setups.
· Support and carry out event setup and resets, offering guidance and suggested layouts in line with business needs and available resources.
· Provide resources for meetings per daily setup schedule or adhoc on request, ie chairs, flip charts.
· Deliver adhoc 1st response AV support on request.
· Manage overrunning meetings and double bookings, liaising directly with clients and the room bookings team for resolution, reporting any No Shows.
· Provide internal meeting room and booking system support to clients.
· Deliver a five start VIP front of house service to a newly refurbished corporate building within central London.
· To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.
· Consistently drive performance and introduce best in class working practices.
Business support
· Perform daily building checks to proactively identify and address issues across the building. Throughout the day, monitor general upkeep and tidiness of the floors to the highest standard, escalating issues to relevant service lines for resolution.
· Proactively manage raised jobs and escalate outstanding issues to expedite resolution for end to end service, ensuring full communication between clients and service lines.
· Management of master keys for lockers and locker owner list.
· Champion safe working; Identify and escalate Health & Safety issues across the building.
· Maintenance/management of group communications and signage.
· Work flexibly to carry out ad-hoc projects and audits as requested. Projects and audit are taken on in consideration of operational availability and timeframes.
· Central resource for building information and guidance in company processes Ie. correct request routes for stationery & DSE items, Building access security arrangements.
· Manage building bike locker allocations: managing waitlists and coordinating with FM and cleaning as required.
· Work flexibly to support out of hour requests and extended hours to self cover operations and furniture set ups.
Meeting room support
· Responsible for carrying out meeting room setups.
· Support and carry out event setup and resets, offering guidance and suggested layouts in line with business needs and available resources.
· Provide resources for meetings per daily setup schedule or adhoc on request, ie chairs, flip charts.
· Deliver adhoc 1st response AV support on request.
· Manage overrunning meetings and double bookings, liaising directly with clients and the room bookings team for resolution, reporting any No Shows.
· Provide internal meeting room and booking system support to clients.