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Resident Relationship Officer (SO2)
| Posting date: | 23 September 2024 |
|---|---|
| Salary: | £18.76 to £18.76 per hour |
| Hours: | Full time |
| Closing date: | 25 September 2024 |
| Location: | Enfield, London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1358889092024 |
Summary
Resident Relationship Officer (SO2)
Description
We are seeking a dedicated and proactive Resident Relationship Officer (SO2) to join our dynamic team. In this role, you will serve as the primary point of contact for residents, fostering positive relationships and enhancing their experience within our community. This position requires excellent interpersonal and communication skills, as you will be responsible for addressing resident inquiries, resolving concerns, and facilitating communication between residents and management. You will play a crucial role in assessing resident needs to ensure satisfaction and engagement within the community. Your efforts will directly influence community relations and resident retention, making this a key position within our organization. The ideal candidate will exhibit strong problem-solving capabilities, a passion for community engagement, and the ability to work collaboratively across departments. You will be supported by a dedicated team and provided with the resources necessary to excel in this role. If you are enthusiastic about building lasting relationships and improving the living environment for residents, we encourage you to apply and be a vital part of our mission to create a welcoming and thriving community for everyone.
Responsibilities
Act as the primary liaison between residents and management, addressing inquiries and concerns promptly and professionally.
Facilitate resident engagement initiatives, workshops, and community events to promote interaction and feedback.
Conduct regular surveys and assessments to gather resident feedback and implement improvements accordingly.
Ensure accurate and timely communication of community policies, announcements, and updates to residents.
Manage resident records, maintain confidentiality, and ensure compliance with relevant regulations and policies.
Coordinate with various departments to resolve resident issues, ensuring follow-up and resolution within agreed timeframes.
Develop and maintain positive relationships with residents to promote retention and a sense of community.
Requirements
Bachelor's degree in a related field or equivalent experience in community relations or customer service.
Proven experience in a similar role, preferably within a residential or community-focused environment.
Exceptional interpersonal and communication skills, with the ability to engage and influence diverse groups.
Strong problem-solving skills with a proactive approach to addressing resident needs.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Familiarity with relevant local legislation and community resources.
Demonstrated ability to work collaboratively and foster a team-oriented environment.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £18.76
Location: Enfield, London
Should you wish to apply for this job opportunity, please, send an up to date CV.
Description
We are seeking a dedicated and proactive Resident Relationship Officer (SO2) to join our dynamic team. In this role, you will serve as the primary point of contact for residents, fostering positive relationships and enhancing their experience within our community. This position requires excellent interpersonal and communication skills, as you will be responsible for addressing resident inquiries, resolving concerns, and facilitating communication between residents and management. You will play a crucial role in assessing resident needs to ensure satisfaction and engagement within the community. Your efforts will directly influence community relations and resident retention, making this a key position within our organization. The ideal candidate will exhibit strong problem-solving capabilities, a passion for community engagement, and the ability to work collaboratively across departments. You will be supported by a dedicated team and provided with the resources necessary to excel in this role. If you are enthusiastic about building lasting relationships and improving the living environment for residents, we encourage you to apply and be a vital part of our mission to create a welcoming and thriving community for everyone.
Responsibilities
Act as the primary liaison between residents and management, addressing inquiries and concerns promptly and professionally.
Facilitate resident engagement initiatives, workshops, and community events to promote interaction and feedback.
Conduct regular surveys and assessments to gather resident feedback and implement improvements accordingly.
Ensure accurate and timely communication of community policies, announcements, and updates to residents.
Manage resident records, maintain confidentiality, and ensure compliance with relevant regulations and policies.
Coordinate with various departments to resolve resident issues, ensuring follow-up and resolution within agreed timeframes.
Develop and maintain positive relationships with residents to promote retention and a sense of community.
Requirements
Bachelor's degree in a related field or equivalent experience in community relations or customer service.
Proven experience in a similar role, preferably within a residential or community-focused environment.
Exceptional interpersonal and communication skills, with the ability to engage and influence diverse groups.
Strong problem-solving skills with a proactive approach to addressing resident needs.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Familiarity with relevant local legislation and community resources.
Demonstrated ability to work collaboratively and foster a team-oriented environment.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £18.76
Location: Enfield, London
Should you wish to apply for this job opportunity, please, send an up to date CV.