Customer Service Representative Apprentice (Apprenticeship)
| Posting date: | 22 September 2024 |
|---|---|
| Salary: | £10.77 to £10.77 per hour |
| Hours: | Full time |
| Closing date: | 21 October 2024 |
| Location: | Bedford, MK45 3PD |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 254154 |
Summary
What will you be doing?
Be a customer contact and point of reference for the
Dealerpoint.
Create, maintain and communicate the VOSP service plan
to customers as appropriate.
Confirm and agree details of planned visits with
customers in advance, including re-plan of any outstanding defects.
Load workshop schedule to maximise capacity
utilisation.
Maintain customer contact information on all
Operational Systems
Liaise with Dealer Responsible to ensure all resources
are available in advance of scheduled work (labour and parts.)
Ensure all MOT appointments are booked, planned in, and
communicated to customers in a timely manner.
Clarify for the customer and the workshop the basis
for the repair – Retail/ Warranty/ Contract.
Manage Fusion quotes, repair orders and sales invoices
as appropriate.
Manage bookings for courtesy cars.
Actively liaise and co-ordinate between customer and
workshop on progress and ensure timely authorization and reporting of all work.
Follow up after vehicle visit to check customer
satisfaction and log all correspondence and where needed escalate any concerns
from the interaction with the customer so the appropriate action is taken to
resolve it and prevent it from occurring.
Promote the benefit & features of Volvo Service Point
Online
Take personal responsibility to ensure customer
reception area is maintained to a professional standard.
As CSR we serve as the face of the company and
therefore all efforts should be geared towards portraying oneself in line with
our values
Complete the endpoint assessment to become fully
competent.
Support and always assist other team members especially during peak
hours and holiday cover.
Any other duties that may be reasonably requested by your manager.
Training
Level 2 Customer Service Practitioner.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
Qualifications required
· Level 4 or above in Math & English / functional
skills level 2
Skills required
Prospects
There are excellent opportunities for progression within the company, with a strong focus on continued learning and personal development.
Qualification / Standard : ST0072 Customer service practitioner
Duration 16 months
Be a customer contact and point of reference for the
Dealerpoint.
Create, maintain and communicate the VOSP service plan
to customers as appropriate.
Confirm and agree details of planned visits with
customers in advance, including re-plan of any outstanding defects.
Load workshop schedule to maximise capacity
utilisation.
Maintain customer contact information on all
Operational Systems
Liaise with Dealer Responsible to ensure all resources
are available in advance of scheduled work (labour and parts.)
Ensure all MOT appointments are booked, planned in, and
communicated to customers in a timely manner.
Clarify for the customer and the workshop the basis
for the repair – Retail/ Warranty/ Contract.
Manage Fusion quotes, repair orders and sales invoices
as appropriate.
Manage bookings for courtesy cars.
Actively liaise and co-ordinate between customer and
workshop on progress and ensure timely authorization and reporting of all work.
Follow up after vehicle visit to check customer
satisfaction and log all correspondence and where needed escalate any concerns
from the interaction with the customer so the appropriate action is taken to
resolve it and prevent it from occurring.
Promote the benefit & features of Volvo Service Point
Online
Take personal responsibility to ensure customer
reception area is maintained to a professional standard.
As CSR we serve as the face of the company and
therefore all efforts should be geared towards portraying oneself in line with
our values
Complete the endpoint assessment to become fully
competent.
Support and always assist other team members especially during peak
hours and holiday cover.
Any other duties that may be reasonably requested by your manager.
Training
Level 2 Customer Service Practitioner.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
Qualifications required
· Level 4 or above in Math & English / functional
skills level 2
Skills required
Prospects
There are excellent opportunities for progression within the company, with a strong focus on continued learning and personal development.
Qualification / Standard : ST0072 Customer service practitioner
Duration 16 months