Customer Service Assistant
| Posting date: | 20 September 2024 |
|---|---|
| Salary: | £14,000 to £14,000 per year |
| Hours: | Part time |
| Closing date: | 06 October 2024 |
| Location: | Weston-Super-Mare, North Somerset |
| Remote working: | On-site only |
| Company: | Weston College |
| Job type: | Permanent |
| Job reference: | WREQ5271 |
Summary
As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as a Customer Service Assistant?
This role is part-time, working 25 hours per week.
Day to day duties of the role
To provide a responsive reception service ensuring exemplary standards which exceed customer expectations, and maintain the Colleges outstanding reputation.
To assist switchboard services to ensure the achievement of a minimum standard of 95% answer rate.
To provide a clerical support to the CIS team where required
To assist with all communication services including, but not limited to, Livechat, email and WhatsApp.
Required skills and qualifications
Team player, committed to working effectively and supportively with others, both within the department and the wider college.
Professional, warm and friendly manor with exceptional interpersonal skills.
Exceptional organisational skills.
Demonstrate a polite, effective and efficient phone manner.
Benefits
Generous holiday entitlement
2-week Christmas closure
Potential for hybrid working opportunities
Dedicated staff welfare officer and wellbeing champions
Generous pension scheme
Local and national staff discounts
Free parking across sites
Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause
Focus on staff wellbeing
Wellbeing@weston hub
Eye care including free eye test and a contribution towards glasses
Annual staff conference with guest speakers
Employee assistance programme – available 24/7, 365 days a year
Training and development opportunities with a focus on progression
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.
Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.
We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
This role is part-time, working 25 hours per week.
Day to day duties of the role
To provide a responsive reception service ensuring exemplary standards which exceed customer expectations, and maintain the Colleges outstanding reputation.
To assist switchboard services to ensure the achievement of a minimum standard of 95% answer rate.
To provide a clerical support to the CIS team where required
To assist with all communication services including, but not limited to, Livechat, email and WhatsApp.
Required skills and qualifications
Team player, committed to working effectively and supportively with others, both within the department and the wider college.
Professional, warm and friendly manor with exceptional interpersonal skills.
Exceptional organisational skills.
Demonstrate a polite, effective and efficient phone manner.
Benefits
Generous holiday entitlement
2-week Christmas closure
Potential for hybrid working opportunities
Dedicated staff welfare officer and wellbeing champions
Generous pension scheme
Local and national staff discounts
Free parking across sites
Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause
Focus on staff wellbeing
Wellbeing@weston hub
Eye care including free eye test and a contribution towards glasses
Annual staff conference with guest speakers
Employee assistance programme – available 24/7, 365 days a year
Training and development opportunities with a focus on progression
Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.
Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.
We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.