Senior Customer Services Assistant - Digital & Adult Services - EAL10509
| Posting date: | 20 September 2024 |
|---|---|
| Salary: | £24,490.00 to £26,406.00 per year |
| Hours: | Full time |
| Closing date: | 06 October 2024 |
| Location: | Haddington, EH41 3PJ |
| Company: | East Lothian Council |
| Job type: | Permanent |
| Job reference: | EAL10509 |
Summary
Vacancy Information
Hourly rate of pay: £13.42 - £14.47
Days and Hours of Work:
Monday - Thursday, 09:00-17:00
Friday, 09:00-16:00
Flexi time is applicable, and starting and finishing times are flexible.
To start asap.
This role is key in ensuring that our libraries receive new books and in moving our existing book stock around to ensure we make best use of it. The post can at times require physical activity to handle boxes of books and move trolleys full of books around.
Whilst the post holder will be mostly back office based it is a requirement of the role to provide emergency cover at our public libraries. The successful candidate should expect to be required to work directly with the public and work from a different location at short notice on occasion.
Job Details
To play a key role in supporting Customer Services across a range of activities by providing proactive and efficient support for Customer Service staff.
To support the provision of efficient, comprehensive and high quality front line library services for the communities and branches within East Lothian, in accordance with the Council’s policies and plans with a commitment to achieve best value.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements
Relevant Qualifications
Educated to ‘Higher’ level, NC or SVQ level 2 in English and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.
Driving Licence
A full current driving licence is desirable for this post.
PVG Membership
This post is considered as Regulated Work with vulnerable children and/or protected adults, as specified in the Protection of Vulnerable Groups (Scotland) Act 2007.
All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.
Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.
Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.
Additional Information
For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form.
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