Customer Experience Assistant - EAY10510
| Posting date: | 19 September 2024 |
|---|---|
| Salary: | £13.59 to £14.26 per hour |
| Hours: | Full time |
| Closing date: | 04 October 2024 |
| Location: | Kilmarnock, KA1 3XB |
| Company: | East Ayrshire Council |
| Job type: | Permanent |
| Job reference: | EAY10510 |
Summary
Job Purpose
Your enthusiasm for delivering excellent customer care will ensure a warm and welcoming environment is provided within our venues and hospitality settings. You will be driven by a commitment to deliver outstanding services within busy, tourist attractions and other event settings, whilst maintaining the highest level of standards and contributing to an overall excellent customer experience.Please see the attached Key Duties and Job Specification which outline all responsibilities and duties for this post.
TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.
Rate of Pay
Rate of Pay: £13.59 - £14.26 per hourHours of work are and average of 21hrs per week to be worked over 2 weeks, please see the attached work pattern.
Responsibilities and Our Values
You will strive to exceed the expectations of our Strategic Vision and Corporate Delivery Plan and in doing so promote and recognise the importance of our vision and values;• Being honest and demonstrating integrity at all times
• Engaging and inclusive with our people, partners and stakeholders
• Striving for continuous improvement by being ambitious and aspirational in all that we do
• Taking responsibility and being accountable for our organisation and our service delivery
Additional Information
Employment ReferencesWe follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level.
The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made. If you require further clarification please refer to www.disclosurescotland.co.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.