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Reach Out IT Helpdesk Technician
| Posting date: | 17 September 2024 |
|---|---|
| Salary: | £25,138 to £29,605 per year |
| Hours: | Full time |
| Closing date: | 01 October 2024 |
| Location: | Glasgow, Scotland |
| Remote working: | On-site only |
| Company: | University of Glasgow |
| Job type: | Permanent |
| Job reference: | 155111 |
Summary
University Services
Information Services
Reach Out IT Helpdesk Technician
Vacancy Ref: 155111
Salary: UofG, Grade 5, £25,138 - £29,605 per annum.
This post is full time and available in two formats:
Open ended (permanent)
Fixed-term (31 July 2025)
The University of Glasgow has been changing the world for more than 570 years, and today we are delighted to rank in the top 100 of universities worldwide in both the Times Higher Education and QS World University Rankings. We are also delighted to ranked number 13 in the world in the Times Higher Education (THE) World Impact Rankings 2023. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for a Reach Out IT Helpdesk Technician to join the University's Information Services Team.
As a Reach Out IT Helpdesk Technician, you will respond to technical IT queries as part of the Reach Out Team, resolving each issue or escalating it to the appropriate specialist group. The post holder will provide support in high availability of IT services by ensuring prompt attention to any failures.
You will provide first-class customer service to all users of Reach Out IT Helpdesk and TechBar in the library and in other cluster buildings as part of the Reach Out team.
Closing date: 1 October 2024.
Information Services
Reach Out IT Helpdesk Technician
Vacancy Ref: 155111
Salary: UofG, Grade 5, £25,138 - £29,605 per annum.
This post is full time and available in two formats:
Open ended (permanent)
Fixed-term (31 July 2025)
The University of Glasgow has been changing the world for more than 570 years, and today we are delighted to rank in the top 100 of universities worldwide in both the Times Higher Education and QS World University Rankings. We are also delighted to ranked number 13 in the world in the Times Higher Education (THE) World Impact Rankings 2023. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a great opportunity for a Reach Out IT Helpdesk Technician to join the University's Information Services Team.
As a Reach Out IT Helpdesk Technician, you will respond to technical IT queries as part of the Reach Out Team, resolving each issue or escalating it to the appropriate specialist group. The post holder will provide support in high availability of IT services by ensuring prompt attention to any failures.
You will provide first-class customer service to all users of Reach Out IT Helpdesk and TechBar in the library and in other cluster buildings as part of the Reach Out team.
Closing date: 1 October 2024.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.