Apprentice Digital Support Technician - 14032
| Posting date: | 17 September 2024 |
|---|---|
| Salary: | £262.50 to £262.50 per week |
| Hours: | Full time |
| Closing date: | 17 October 2024 |
| Location: | Nelson, Lancashire |
| Remote working: | On-site only |
| Company: | North Lancs Training Group Ltd |
| Job type: | Apprenticeship |
| Job reference: | 14032 |
Summary
Cirrus IT Services in Nelson are recruiting for an Apprentice Digital Support Technician. The successful candidate will work towards completing a Level 3 Digital Support Technician apprenticeship over the duration of 18 months.
Job Details:
• Dealing with inbound Incidents and Requests via our help desk
• Logging, Prioritising, and classifying tickets, acquiring as much information as possible
• First line Support & Investigation
• Escalating to an appropriate engineer where necessary
• Updating customers on their ticket progress
• Perform daily & weekly checks of backups and Remote Monitoring
• Keep help desk up to date and make sure that every ticket has time logged
Requirements:
• Confident dealing with customer problems
• Friendly and approachable
• Willingness to learn
• Punctual and reliable
• Good communication skills
• Demonstrates initiative
Hours of work:
Monday - Friday 9:00-5:00pm / 30 mins lunch / 37.5 hours per week
Job Details:
• Dealing with inbound Incidents and Requests via our help desk
• Logging, Prioritising, and classifying tickets, acquiring as much information as possible
• First line Support & Investigation
• Escalating to an appropriate engineer where necessary
• Updating customers on their ticket progress
• Perform daily & weekly checks of backups and Remote Monitoring
• Keep help desk up to date and make sure that every ticket has time logged
Requirements:
• Confident dealing with customer problems
• Friendly and approachable
• Willingness to learn
• Punctual and reliable
• Good communication skills
• Demonstrates initiative
Hours of work:
Monday - Friday 9:00-5:00pm / 30 mins lunch / 37.5 hours per week
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.