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Retail Operations manager
| Posting date: | 16 September 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 October 2024 |
| Location: | M22 5PR |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 61539 |
Summary
Job Overview
-Responsible for the operational performance of the Asda Contract within your geographical area and supporting other Operations staff.
-Management of the contract base including compliance, financial performance, and service delivery
-Assist Operations Managers to efficiently control and utilise labor and other resources.
-Deputising for the Account Manager in his absence
-Ensure compliance with relevant legislation, company, and Group policies.
Main Duties
-Ensure all clients are fully satisfied with the service provided.
-Ensure performance indicators are completed to ensure standards are constantly maintained and improved.
-Ensure that all personnel within the business operate to full potential.
-All direct reports have a comprehensive knowledge of the Quality System and work to the required standards.
-Operations Manager to ensure all contracts are effectively commissioned to agreed timeframe, standards, and profitability.
-Operations Managers to maintain customer focus.
-Maintain and promote the reputation of the company.
-Operations Managers to achieve annual and period profit targets.
-Manage budgets as directed by the Account Manager
-Liaise with the Sales team for tender submissions as required by the Regional Manager to ensure commitments can be achieved and the interests of the operation are protected.
-Maintain Branch Gap status is checked daily and discussed with the Account Manager
-Monitor labour turnover, absenteeism, and performance standards within the branch with the Regional Manager
-Review expenditure on the contract with the Account Manager
-Bring complaints to the attention of the Account Manager, ensure that they are logged in accordance with the Quality System and remedied in a timely and effective manner.
-All staff to receive relevant training.
-Assist the Account Manager to support and develop all direct reporting managers.
-Act as a mentor for all new Operations Managers.
-Help and support the Account Manager in developing plans and setting goals following appraisals with Operations Staff.
-Ensure that all staff comply with the Statutory / Company and MITIE Group requirements, including the Private Security Industry Act 2001.
-Maintain / promote company vision and values.
-Delegate and co-ordinate the workload within the business in the absence of the Account Manager, liaising with operations staff to ensure goals are achieved.
-Assist in the day-to-day management of all areas and contracts within the scope of operations.
-In the absence of the Account Manager liaise with the HR Manager to ensure that all issues with regard to Grievance and Discipline are dealt with according to Company Policy
-In the Absence of the Account Manager monitor and manage the progress of absenteeism, work performance and discipline.
-All staff to work to the Quality Procedures and the recognised Industry.
-Ensure company Policies and Procedures are followed at all times.
-Support the business in any area as required by the Account Manager
What we are looking for
-SIA Licence - SG or above
-UK Driving Licence - no more than 6 points
-Literate and Numerate.
-Professional appearance and presentation
-Methodical and well organised
-Resilient and tenacious
-“Can do”
-Flexible and adaptable
-Responsible for the operational performance of the Asda Contract within your geographical area and supporting other Operations staff.
-Management of the contract base including compliance, financial performance, and service delivery
-Assist Operations Managers to efficiently control and utilise labor and other resources.
-Deputising for the Account Manager in his absence
-Ensure compliance with relevant legislation, company, and Group policies.
Main Duties
-Ensure all clients are fully satisfied with the service provided.
-Ensure performance indicators are completed to ensure standards are constantly maintained and improved.
-Ensure that all personnel within the business operate to full potential.
-All direct reports have a comprehensive knowledge of the Quality System and work to the required standards.
-Operations Manager to ensure all contracts are effectively commissioned to agreed timeframe, standards, and profitability.
-Operations Managers to maintain customer focus.
-Maintain and promote the reputation of the company.
-Operations Managers to achieve annual and period profit targets.
-Manage budgets as directed by the Account Manager
-Liaise with the Sales team for tender submissions as required by the Regional Manager to ensure commitments can be achieved and the interests of the operation are protected.
-Maintain Branch Gap status is checked daily and discussed with the Account Manager
-Monitor labour turnover, absenteeism, and performance standards within the branch with the Regional Manager
-Review expenditure on the contract with the Account Manager
-Bring complaints to the attention of the Account Manager, ensure that they are logged in accordance with the Quality System and remedied in a timely and effective manner.
-All staff to receive relevant training.
-Assist the Account Manager to support and develop all direct reporting managers.
-Act as a mentor for all new Operations Managers.
-Help and support the Account Manager in developing plans and setting goals following appraisals with Operations Staff.
-Ensure that all staff comply with the Statutory / Company and MITIE Group requirements, including the Private Security Industry Act 2001.
-Maintain / promote company vision and values.
-Delegate and co-ordinate the workload within the business in the absence of the Account Manager, liaising with operations staff to ensure goals are achieved.
-Assist in the day-to-day management of all areas and contracts within the scope of operations.
-In the absence of the Account Manager liaise with the HR Manager to ensure that all issues with regard to Grievance and Discipline are dealt with according to Company Policy
-In the Absence of the Account Manager monitor and manage the progress of absenteeism, work performance and discipline.
-All staff to work to the Quality Procedures and the recognised Industry.
-Ensure company Policies and Procedures are followed at all times.
-Support the business in any area as required by the Account Manager
What we are looking for
-SIA Licence - SG or above
-UK Driving Licence - no more than 6 points
-Literate and Numerate.
-Professional appearance and presentation
-Methodical and well organised
-Resilient and tenacious
-“Can do”
-Flexible and adaptable