Primary Customer Service Executive (Transport) - 6 Month Secondment
| Posting date: | 16 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 27 September 2024 |
| Location: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Company: | Tesco |
| Job type: | Contract |
| Job reference: | tesco/TP/14036628/903290 |
Summary
About the role
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. Please talk to the Hiring Manager about how they can support you.
Kerri Wootton is looking for an experienced Primary Customer Service Executive to come be apart of their team!
This role is situated within Distribution and based at our Head Office in Welwyn Garden City. This team is responsible for ensuring that our orders are delivered to the destination on time and in the most efficient way possible.
The team work collaboratively with our Suppliers, Hauliers, Consolidators, Commercial, Supply Chain, and Tesco Distribution Centres to continuously seek more efficient methods of distribution and deliver great inbound service levels to maintain excellent availability of products for our customers.
Please be aware the Shifts vary between the hours of 06:00 to 22:00 (for example, 06:00-14:00, 08:00-16:00, 10:00-18:00, 14:00-22:00)
Any 5 out of 7 days, including weekends (reviewed on a regular, ongoing basis)
You could be asked to visit and work from other locations – for example, site visits.
You will be responsible for
- Acting as an advocate for Tesco Primary and being the first point of contact for our internal and external customers.
- Working alongside members of the Primary Customer Service team to help support Tesco suppliers and Primary hauliers to deliver cost effective and efficient supply chain solutions.
- Collaborating cross functionally with our Suppliers, Hauliers, Distribution Centres, Supply Chain, Commercial and Finance teams to improve and deliver great service levels and customer service.
- Delivering day to day operations, including responding to customer queries on orders and reporting, to ensure a smooth running of the department.
- Supporting Managers to grow the Primary Distribution network.
- Using data to analyse and spot trends to meet KPI targets and make improvements to our Primary network.
- Leading change and development to drive simplification of routines, including databases and supporting tools.
You will need
- Numeric and data analysing experience.
- Experience using Microsoft Office, web-based applications, and modelling skills.
- Understanding of Transport / Distribution networks would be an advantage.
- Demonstrating the ability to work collaboratively and build solid working relationships.
#LI-HA1
#LI-Hybrid
What’s in it for you
We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:
- Colleague bonus scheme
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Buy holiday salary sacrifice scheme (for salaried roles)
- Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
- Life Assurance - 5 x contractual pay
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- The right to request flexible working from your first day with us
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
- A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
- Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
- Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
Click Here to read more about the full range of benefits we have available for our colleagues
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme