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Customer Service Agent
| Dyddiad hysbysebu: | 16 Medi 2024 |
|---|---|
| Cyflog: | £11.44 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Hydref 2024 |
| Lleoliad: | Salford, Greater Manchester, M50 2ZY |
| Cwmni: | Brook Street |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | BBBH367949_1726485848 |
Crynodeb
Brook Street has an opportunity for an established Customer Service Agent to join an excellent organisation on a temporary basis for 4 months.
Hours:
Monday - Friday (9-5)
Key Responsibilities:
- Respond to Customer Inquiries: Handle inbound calls, emails, and live chat messages, providing accurate information and resolving issues efficiently.
- Provide Excellent Service: Deliver exceptional service by addressing customer needs, troubleshooting problems, and ensuring a positive experience with every interaction.
- Maintain Records: Accurately document customer interactions, transactions, and feedback in our CRM system.
- Collaborate with Team: Work closely with other team members to ensure consistent service delivery and support departmental goals.
- Handle Administrative Tasks: Assist with administrative duties related to customer service operations, including processing orders and updating customer records.
Key Requirements:
- Customer Service Experience: Previous experience in a customer service or call centre role is preferred.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- Attention to Detail: Meticulous and accurate in handling customer information and transactions.
- Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
What We Offer:
- Supportive Environment:
- Potential for further employment
How to Apply:
Contact James on 07487549623 or apply now!