Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Assistant Housekeeping Manager
| Dyddiad hysbysebu: | 16 Medi 2024 |
|---|---|
| Cyflog: | £13.00 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 16 Hydref 2024 |
| Lleoliad: | TS96RN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Angrove Country Park |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.
You will work well alongside our current team, helping to create an unrivalled experience for our clients.
Your approachable manner will aid team communication, whilst your positive nature enhances commitment for all working with you.
Working on a 5-star holiday lodge park, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. To be directly accountable for the efficient and profitable operation of your area of the park at all times and also those specifically identified for focus.
key responsibilities:
· Ensuring the Holiday Lodges are cleaned, as required to the highest standard
· Part of your duties will include checking and hands on cleaning
· In conjunction with the Accommodation Manager to review and drive improvements of standards across the hire fleet and an impeccable cleanliness in all areas
· Ensure that deep cleans are carried out in all the units, throughout the year
· Assist the Accommodation Manager in the day to day operation and cover in their absence
· To utilise Company suppliers and ensure full and clear communication with all contractors, when required
· Reporting any complaints back to your team and helping to action and new system put in place to avoid re-occurrences of issues.
· Ensure that all units of accommodation have the correct amount of inventory at all times and manage the full stock inventory on park.
· Ensuring all equipment is maintained to the appropriate standard so as not to jeopardise service provision or the Health & Safety of customers or team.
· Working with the Customer Care Team and Maintenance Manager to ensure the accommodation is prepared to the highest standards, highlighting any maintenance issues to ensure they are addressed in an appropriate timely manner
· To play a proactive part at HOD meetings in the Accommodation Managers absence, including attending any other meetings and events, as appropriate
· Working together with the Accommodation Manager to that your rotas and timesheets are completed, authorised & reported on 1st of the Month.
· Ensure records are kept of all issues, incidents and meetings, including any actions taken or required
· Assist with personnel related administration including: recruitment, appraisals, disciplinary’s etc.
· To ensure that all staff have the correct training, inductions and regular tool box talks are carried out.
· On a monthly basis, monitor the cost per clean in conjunction with the Accommodation Manager and take a pro-active part in ideas to improve this
· To work together with fellow team members, to produce standards of 5* excellence within your department and aim to exceed customer expectations
· Ensuring Company policies and procedures are followed
· To complete any other duties requested of you by the management team
Customer Service
· To greet and communicate with customers in a professional and courteous manner
· To work with the customer care team to monitor guest reviews
· To promote the company and the Park at all times with a positive approach
· Dealing effectively and efficiently with customer comments, complaints, whilst following company/park guidelines
Health & Safety
The company operates a Health & Safety Policy. These are legal requirements to ensure the Health, Safety and Welfare of all employees, customers, guests and visitors alike, whilst on Company premises.
· To ensure that you read and understand the Company Health & Safety policy.
· To work in a safe manner, with due diligence towards yourself, colleagues, customers and general public at all times
· You must report accidents, incidents and hazards regarding Health & Safety to the General Manager immediately and ensure records are kept of all issues, incidents and meetings, including any actions taken or required
· To ensure Fire regulations are adhered to at all times and assist with evacuation procedures, if and when required
· To comply and work within the Company’s Health & Safety Policies and procedures, including the use of the PRIME system
· To ensure that all COSHH regulations are correctly followed
Essential Requirements
· Experience in a similar role
· Experience in cleaning and managing holiday accommodation
· Excellent observation skills and attention to detail
· Excellent management and organisational skills
• A friendly and approachable personality, including good communication skills relating to team and public alike
• Ability to use own initiative and being proactive
• Self-motivated and committed to delivering excellent service
• 5-star personal presentation
• A Full driving licence is essential due to the location of the park
Desirable Requirements
· Experience within the Holiday industry and working for a 5-star business
· COSHH Trained
· First Aid Qualification
· Experience of Health & Safety requirements
Terms and Conditions
· Contract Type: This is a part time permanent position, on the receipt of successful references, completion of a 3 month probationary period and where applicable a satisfactory DBS Check
· Salary: £13.00 per hour
· Hours: 20 hours per week
• Holidays: 25 Days per year, including Bank Holidays
• Pension: auto enrolment work place pension is in place
• Meal Breaks: are unpaid
• Uniform: Uniform is provided and should be worn at all times when on duty
Job Type: Part-time
Pay: £13.00 per hour
Expected hours: 20 per week
Additional pay:
• Yearly bonus
Benefits:
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
Schedule:
• Day shift
• Weekend availability
You will work well alongside our current team, helping to create an unrivalled experience for our clients.
Your approachable manner will aid team communication, whilst your positive nature enhances commitment for all working with you.
Working on a 5-star holiday lodge park, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. To be directly accountable for the efficient and profitable operation of your area of the park at all times and also those specifically identified for focus.
key responsibilities:
· Ensuring the Holiday Lodges are cleaned, as required to the highest standard
· Part of your duties will include checking and hands on cleaning
· In conjunction with the Accommodation Manager to review and drive improvements of standards across the hire fleet and an impeccable cleanliness in all areas
· Ensure that deep cleans are carried out in all the units, throughout the year
· Assist the Accommodation Manager in the day to day operation and cover in their absence
· To utilise Company suppliers and ensure full and clear communication with all contractors, when required
· Reporting any complaints back to your team and helping to action and new system put in place to avoid re-occurrences of issues.
· Ensure that all units of accommodation have the correct amount of inventory at all times and manage the full stock inventory on park.
· Ensuring all equipment is maintained to the appropriate standard so as not to jeopardise service provision or the Health & Safety of customers or team.
· Working with the Customer Care Team and Maintenance Manager to ensure the accommodation is prepared to the highest standards, highlighting any maintenance issues to ensure they are addressed in an appropriate timely manner
· To play a proactive part at HOD meetings in the Accommodation Managers absence, including attending any other meetings and events, as appropriate
· Working together with the Accommodation Manager to that your rotas and timesheets are completed, authorised & reported on 1st of the Month.
· Ensure records are kept of all issues, incidents and meetings, including any actions taken or required
· Assist with personnel related administration including: recruitment, appraisals, disciplinary’s etc.
· To ensure that all staff have the correct training, inductions and regular tool box talks are carried out.
· On a monthly basis, monitor the cost per clean in conjunction with the Accommodation Manager and take a pro-active part in ideas to improve this
· To work together with fellow team members, to produce standards of 5* excellence within your department and aim to exceed customer expectations
· Ensuring Company policies and procedures are followed
· To complete any other duties requested of you by the management team
Customer Service
· To greet and communicate with customers in a professional and courteous manner
· To work with the customer care team to monitor guest reviews
· To promote the company and the Park at all times with a positive approach
· Dealing effectively and efficiently with customer comments, complaints, whilst following company/park guidelines
Health & Safety
The company operates a Health & Safety Policy. These are legal requirements to ensure the Health, Safety and Welfare of all employees, customers, guests and visitors alike, whilst on Company premises.
· To ensure that you read and understand the Company Health & Safety policy.
· To work in a safe manner, with due diligence towards yourself, colleagues, customers and general public at all times
· You must report accidents, incidents and hazards regarding Health & Safety to the General Manager immediately and ensure records are kept of all issues, incidents and meetings, including any actions taken or required
· To ensure Fire regulations are adhered to at all times and assist with evacuation procedures, if and when required
· To comply and work within the Company’s Health & Safety Policies and procedures, including the use of the PRIME system
· To ensure that all COSHH regulations are correctly followed
Essential Requirements
· Experience in a similar role
· Experience in cleaning and managing holiday accommodation
· Excellent observation skills and attention to detail
· Excellent management and organisational skills
• A friendly and approachable personality, including good communication skills relating to team and public alike
• Ability to use own initiative and being proactive
• Self-motivated and committed to delivering excellent service
• 5-star personal presentation
• A Full driving licence is essential due to the location of the park
Desirable Requirements
· Experience within the Holiday industry and working for a 5-star business
· COSHH Trained
· First Aid Qualification
· Experience of Health & Safety requirements
Terms and Conditions
· Contract Type: This is a part time permanent position, on the receipt of successful references, completion of a 3 month probationary period and where applicable a satisfactory DBS Check
· Salary: £13.00 per hour
· Hours: 20 hours per week
• Holidays: 25 Days per year, including Bank Holidays
• Pension: auto enrolment work place pension is in place
• Meal Breaks: are unpaid
• Uniform: Uniform is provided and should be worn at all times when on duty
Job Type: Part-time
Pay: £13.00 per hour
Expected hours: 20 per week
Additional pay:
• Yearly bonus
Benefits:
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
Schedule:
• Day shift
• Weekend availability