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Business Gateway Officer
| Posting date: | 13 September 2024 |
|---|---|
| Salary: | £27,280 to £29,634 per year |
| Additional salary information: | (for exceptional performers, there is scope for further progression up to £34,090 per annum) |
| Hours: | Full time |
| Closing date: | 06 October 2024 |
| Location: | Derby, Derbyshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Derby |
| Job type: | Permanent |
| Job reference: | 0169-24 |
Summary
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
Our team provides the main route for businesses to connect businesses with what our University does in terms of apprenticeships, skills, talent, consultancy and applied research.
About the role
We are seeking a Business Gateway Officer to be the first point of contact for incoming business enquiries. This is an exciting opportunity to play a key role in supporting business-to-business (B2B) activity and helping us connect with organisations across various industries.
As a Business Gateway Officer, you will be a pivotal member of our team, ensuring that all business enquiries are handled professionally and efficiently. Your responsibilities will include:
Managing and recording business enquiries to ensure a timely and appropriate response.
Conducting first-level diagnostic conversations with businesses to identify needs and match them with University products or services.
Supporting the Business Development teams by identifying potential opportunities and corporate learning contacts.
Building strong relationships with businesses and ensuring excellent customer service through various communication channels.
Maintaining accurate records in our CRM system and reporting on enquiry centre performance.
Executing outbound sales calls as part of lead generation campaigns to support the University’s growth.
Participating in events and engaging businesses through open days, information sessions, and more.
This role offers you the chance to be a positive ambassador for the University and contribute to the ongoing development of our B2B services.
About You
We’re seeking an individual who is organised, results-oriented, and understands the importance of delivering a high standard of customer service. To be successful you will have:
A relevant degree (or equivalent qualification) or equivalent work experience.
Proven experience in B2B enquiry handling and customer service or sales environments.
Excellent interpersonal skills, with the ability to build rapport and engage confidently with businesses.
Strong communication skills, particularly over the phone, with the ability to listen, articulate, and advise.
A data-driven mindset with the ability to interpret simple data sets and report on performance.
A commercially minded approach with the ability to meet and exceed targets.
Proficiency in MS Office and experience using CRM systems.
A willingness to work flexibly, including attending events and traveling between sites when required.
Key Contacts
For further information and informal enquiries regarding the role, please contact James Borkoles, Head of Business Development via j.borkoles2@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit Applying from Overseas - How to apply for a job at the University of Derby - University of Derby for more information.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
Our team provides the main route for businesses to connect businesses with what our University does in terms of apprenticeships, skills, talent, consultancy and applied research.
About the role
We are seeking a Business Gateway Officer to be the first point of contact for incoming business enquiries. This is an exciting opportunity to play a key role in supporting business-to-business (B2B) activity and helping us connect with organisations across various industries.
As a Business Gateway Officer, you will be a pivotal member of our team, ensuring that all business enquiries are handled professionally and efficiently. Your responsibilities will include:
Managing and recording business enquiries to ensure a timely and appropriate response.
Conducting first-level diagnostic conversations with businesses to identify needs and match them with University products or services.
Supporting the Business Development teams by identifying potential opportunities and corporate learning contacts.
Building strong relationships with businesses and ensuring excellent customer service through various communication channels.
Maintaining accurate records in our CRM system and reporting on enquiry centre performance.
Executing outbound sales calls as part of lead generation campaigns to support the University’s growth.
Participating in events and engaging businesses through open days, information sessions, and more.
This role offers you the chance to be a positive ambassador for the University and contribute to the ongoing development of our B2B services.
About You
We’re seeking an individual who is organised, results-oriented, and understands the importance of delivering a high standard of customer service. To be successful you will have:
A relevant degree (or equivalent qualification) or equivalent work experience.
Proven experience in B2B enquiry handling and customer service or sales environments.
Excellent interpersonal skills, with the ability to build rapport and engage confidently with businesses.
Strong communication skills, particularly over the phone, with the ability to listen, articulate, and advise.
A data-driven mindset with the ability to interpret simple data sets and report on performance.
A commercially minded approach with the ability to meet and exceed targets.
Proficiency in MS Office and experience using CRM systems.
A willingness to work flexibly, including attending events and traveling between sites when required.
Key Contacts
For further information and informal enquiries regarding the role, please contact James Borkoles, Head of Business Development via j.borkoles2@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit Applying from Overseas - How to apply for a job at the University of Derby - University of Derby for more information.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.