Medical Secretary
| Posting date: | 13 September 2024 |
|---|---|
| Salary: | £26,530.00 to £29,114.00 per year |
| Additional salary information: | £26530.00 - £29114.00 a year |
| Hours: | Full time |
| Closing date: | 25 September 2024 |
| Location: | Kettering, NN16 8UZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9264-24-0668 |
Summary
Booking of follow up outpatient appointments, including cancellations and reschedules. To assist in the compilation of any patient, clinic or admission lists, liaising with waiting list /appointment staff where necessary, giving concise instructions regarding preparation and administration of waiting list issues and procedures and appointment requests, cancellations and rescheduling. To provide clerical support for the coordination of interventional procedure admissions To deal with telephone enquiries from key contacts including GPs, liaise with internal and external sources to resolve any problems, queries or complaints, which may be from distressed patients/relatives and may include dealing with delicate situations, using own judgement. Deal with patients, relatives, medical representatives and other professionals that attend the office to resolve any problems, queries, complaints or requests for appointments. Ensure confidentiality at all times. Manage own workload and work independently within service need. Maintain diaries, assist in scheduling the consultants workload, and liaise with other relevant parties concerning the planning and re-scheduling of work as necessary. Compile and review office protocols, modifying working practices where necessary, ensuring that protocols are up to date and contain all relevant procedures within individual offices to support any medical secretarial cover, clerical staff and new staff who may be required to support the office. Open post and prioritise for consultant team, dealing with any matters, within remit not requiring their attention. Ensure all known abnormal or urgent results are brought to the attention of the consultant, or an appropriate member of the team; ensuring urgent action is taken as appropriate. Ensure systems are in place to ensure that accurate copies of correspondence, pathology and other investigative reports are accurately filed in medical records case notes, following laid down guidelines. Ensure word processing of all documents relevant to consultants work, clinical and non-clinical, including the transcription on Bighand, prioritising workload effectively. Ensure that correspondence is despatched in line with the Medical Secretarial Benchmarks and in the interests of patient care. Ensure a general administrative service is provided for the Plastic Surgery team including photocopying, filing and distribution. Ensure prompt dispatch of case notes from the office. Take minutes and arrange meetings. To use the computerised Integrated Clinical Information System regarding identification of patient, in-patient, out-patient and waiting list data. Process information through established Trust systems and procedures. Participate in audits as required. Provide support with training any new staff where required, demonstrating duties to new starters. Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying the knowledge in the workplace, including attending appropriate directorate briefings and meetings