Senior Telecare Operator - Edinburgh, Glasgow or Elgin INTERNAL ONLY
| Posting date: | 13 September 2024 |
|---|---|
| Salary: | £34,320 per year |
| Hours: | Full time |
| Closing date: | 13 October 2024 |
| Location: | EH7 4NS |
| Remote working: | On-site only |
| Company: | Hanover Scotland Housing Association |
| Job type: | Permanent |
| Job reference: | 10607-47973 |
Summary
This role can be based in Edinburgh, Glasgow or Elgin
Senior Telecare Operator
Internal Applicants Only
Working Hours: 35.2 hours per week, working a rotation of 5 shifts on, 5 shifts off
Working Pattern: Nights / Back, Early, Nights.
Remuneration: £34,320
Closing Date: 04/10/2024
Interviews : 11/10/2024
The Telecare Team have a requirement for a new Senior Telecare Operator on a permanent basis. This is a fantastic opportunity for a people orientated professional to bring their experience and help drive the team through Telecare’s transformation journey.
Main Responsibilities:
• Effective people supervision to ensure the team are motivated and quality orientated.
• Develop our existing Telecare Operators to ensure performance standards are consistent.
• Supporting leadership through analysis, escalation and reporting of data.
• Implementing measures for continuous improvement to delivery business objectives.
• Making and receiving calls from Hanover residents in a professional and caring way, whilst logging important and relevant information onto the Telecare computer system.
• Solve problems, guide callers towards a solution that meets their needs.
• Managing shift patterns, allocating tasks and breaks to Operators to ensure KPI, workloads and performance indicators are met through appropriate shift management.
Please apply if you have demonstrable experience of:
• Supervising a customer service environment
• Excellent focused listening empathetic questioning skills.
• ICT literacy, including use of bespoke systems.
• Systematic, organised, and precise approach to work.
• Multi-tasking and ability to lead under pressure.
You must also be able to provide evidence of an internet connection of a minimum of 10Mbps internet download speed and 4Mbps internet upload speed with connection that is latent, stable and secure. As this is a hybrid role, you must have a suitable home-working space (please talk to us if you don’t, as there is the option of working from our Elgin, Glasgow or Edinburgh offices).
How to Apply:
Applications are welcomed via the Hanover website. Please include in your personal statement why you are interested in the role and the relevant skills, knowledge and experience you could bring to the team.
Applications that meet the criteria for the role will be contacted, anticipated start date for this role 01/11/2024.