Administration Assistant, Crisis Response Team
| Posting date: | 12 September 2024 |
|---|---|
| Salary: | £22,816.00 to £24,336.00 per year |
| Additional salary information: | £22816.00 - £24336.00 a year |
| Hours: | Full time |
| Closing date: | 26 September 2024 |
| Location: | Colchester, CO4 5JL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9364-24-1533 |
Summary
You will be required to handle administrative tasks on behalf of the multi-disciplinary clinical staff and managers in a polite and efficient manner. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS. To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times. To work as a member of the Directorates Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested. Deal with queries raised by patients, relatives, GPs or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group. To assist both patients and families seeking further help/information and to be aware of the needs of the clients, dealing in an appropriate manner with clients who can be hostile, abusive or aggressive. To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trusts localities. The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems. The post holder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover. Record accurate messages and follow them up appropriately in accordance to department guidelines. Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.