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Jewellery Store Manager
| Posting date: | 12 September 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 October 2024 |
| Location: | Unit 5, 87 Ealing Rd, Trader, Wembley HA0 4BD, United Kingdom |
| Remote working: | On-site only |
| Company: | Lesotho Jewellery |
| Job type: | Permanent |
| Job reference: | JSM001 |
Summary
We are seeking an experienced and skilled Jewellery Shop Manager to oversee the day-to-day operations of our Lesotho Jewellery shop. The successful candidate will be responsible for managing the shop's inventory, pre-orders, online sales team, and shop assistants, ensuring excellent customer service and driving sales growth. The Jewellery Shop Manager will report directly to the CEO of Lesotho Jewellery.
Key Responsibilities:
Day-to-Day Operations:
✔ Manage the shop's daily operations, ensuring efficient and effective management of stock, sales, and customer service.
✔ Oversee the shop's opening and closing procedures, ensuring all tasks are completed on time and to a high standard.
Stock Management:
✔ Manage the shop's inventory, including receiving, storing, and issuing stock.
✔ Conduct regular stock takes to ensure accurate inventory levels and identify any discrepancies.
✔ Implement effective stock rotation and inventory management systems to minimize waste and maximize sales.
Pre-Orders:
✔ Manage pre-orders for customers, ensuring timely delivery and excellent customer service.
✔ Coordinate with suppliers to ensure timely delivery of pre-ordered items.
Online Sales Team:
✔ Manage the online sales team, ensuring they are equipped to provide excellent customer service and meet sales targets.
✔ Conduct regular training sessions to improve team performance and customer service skills.
Shop Assistants:
✔ Manage the shop assistants, ensuring they are trained to provide excellent customer service and meet sales targets.
✔ Conduct regular performance evaluations and provide feedback to improve team performance.
Reporting:
✔ Prepare and submit regular reports to the CEO, including sales reports, inventory reports, and customer feedback.
✔ Analyze sales data and customer feedback to identify trends and areas for improvement.
Customer Service:
✔ Ensure excellent customer service, responding to customer inquiries and resolving any issues promptly and professionally.
✔ Develop and implement customer loyalty programs to increase repeat business and customer retention.
Marketing and Promotions:
✔ Assist in the development and implementation of marketing and promotional strategies to drive sales and increase brand awareness.
✔ Coordinate with the marketing team to ensure effective execution of marketing campaigns.
Budgeting and Cost Control:
✔ Manage the shop's budget, ensuring costs are controlled and expenses are minimized.
✔ Identify areas for cost savings and implement cost-cutting measures where necessary.
Key Responsibilities:
Day-to-Day Operations:
✔ Manage the shop's daily operations, ensuring efficient and effective management of stock, sales, and customer service.
✔ Oversee the shop's opening and closing procedures, ensuring all tasks are completed on time and to a high standard.
Stock Management:
✔ Manage the shop's inventory, including receiving, storing, and issuing stock.
✔ Conduct regular stock takes to ensure accurate inventory levels and identify any discrepancies.
✔ Implement effective stock rotation and inventory management systems to minimize waste and maximize sales.
Pre-Orders:
✔ Manage pre-orders for customers, ensuring timely delivery and excellent customer service.
✔ Coordinate with suppliers to ensure timely delivery of pre-ordered items.
Online Sales Team:
✔ Manage the online sales team, ensuring they are equipped to provide excellent customer service and meet sales targets.
✔ Conduct regular training sessions to improve team performance and customer service skills.
Shop Assistants:
✔ Manage the shop assistants, ensuring they are trained to provide excellent customer service and meet sales targets.
✔ Conduct regular performance evaluations and provide feedback to improve team performance.
Reporting:
✔ Prepare and submit regular reports to the CEO, including sales reports, inventory reports, and customer feedback.
✔ Analyze sales data and customer feedback to identify trends and areas for improvement.
Customer Service:
✔ Ensure excellent customer service, responding to customer inquiries and resolving any issues promptly and professionally.
✔ Develop and implement customer loyalty programs to increase repeat business and customer retention.
Marketing and Promotions:
✔ Assist in the development and implementation of marketing and promotional strategies to drive sales and increase brand awareness.
✔ Coordinate with the marketing team to ensure effective execution of marketing campaigns.
Budgeting and Cost Control:
✔ Manage the shop's budget, ensuring costs are controlled and expenses are minimized.
✔ Identify areas for cost savings and implement cost-cutting measures where necessary.