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Head of Maudsley Private Care
| Posting date: | 12 September 2024 |
|---|---|
| Salary: | £82,462.00 to £93,773.00 per year |
| Additional salary information: | £82462.00 - £93773.00 a year |
| Hours: | Full time |
| Closing date: | 26 September 2024 |
| Location: | London, SE5 8AZ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9334-24-1085 |
Summary
Key responsibilities Leadership Work closely with Executive Director of Maudsley Enterprise and the Director of Business Development to: Provide leadership and strategic direction for Maudsley Private Care including development of a business plan, and sales and marketing plan. Set out a vision for success and act as line manager to the senior management team within the private patient service. Build and maintain excellent working relationships with the 40 clinicians Be fully accountable for the relationships with insurers (BUPA, AXA etc.), embassies (particularly UAE, Kuwait), third party agents and other groups that can support an increase in patient numbers. This will also include forming close relationships with Maudsley Health in the UAE. Demonstrate strong and visible leadership and direction to all private care staff and Trust colleagues. Develop a strong internal communication plan so that all private patient staff and wider Trust colleagues are aware of the private patient strategy and its relevance and importance to the overall Trust financial success. Build a strong network of internal contacts and other key stakeholders that will support the growth of private patient activity and income. Work with the Trust Executive Leadership Team and relevant Board sub-committees, persuading and influencing where required as to the direction of the private patient business for both short- and longer-term strategic options. Engage with Clinical provider departments within other NHS and private organisations and build links to ensure private services are developed where possible. Clinical governance and quality outcomes Work closely with co-Clinical Directors and associated clinicians to: Establish a culture that will ensure consistent compliance with internal policies and external regulatory standards. Lead the senior clinical team in the service to ensure high standards of clinical quality, governance and integrity are delivered. Lead on, with the Private Care co-Clinical Directors, the running of an effective Private Patient Medical Advisory Committee ensuring membership is maintained, consultant paperwork is maintained in an accurate and timely manner, and any medical or commercial issues are raised quickly and efficiently with the committee. Ensure patient satisfaction levels remain consistently high and through strong leadership ensure that all private care staff embrace the expected high levels of service that will drive this continued satisfaction ensuring that the expectations of our customers both as patients and consultants are met and exceeded. Commercial and Market Development Work with other members of the Maudsley Enterprise team to: Develop and deliver the business plan for UK and International Private Patient Services: increasing patient referrals, ensuring efficient and effective operations and identifying associated new business opportunities that will generate additional revenue for the Trust for investment in local services. Develop and execute a marketing plan to determine marketing objectives, mix, channels for expenditure (virtual and physical), metrics to judge success, and associated market development activities (e.g. launch events, symposia, receptions at embassies, 1:1 meetings with insurers, on-line strategies, social media strategies). Identify the profitability of case types and build a growth plan that incorporates different case mix to deliver on budgeted income and profit. Be responsible for ensuring services are appropriately costed and priced for the relevant market. Understand developments in the healthcare economy and grow private and international patients sector businesses through effective marketing and business development. Please see JD for complete job responsibilities.