NHS 111 Clinical Advisor
| Posting date: | 12 September 2024 |
|---|---|
| Salary: | £22.39 to £28.00 per hour |
| Additional salary information: | £22.39 - £28.00 an hour |
| Hours: | Full time |
| Closing date: | 23 September 2024 |
| Location: | Bristol, BS10 7TQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0314-24-3971 |
Summary
JOB SUMMARY You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given. IUH / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient. You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service. Principal duties and responsibilities: 1.0 Call Handling Receive requests for assistance, treatment or care at IUH / NHS 111 call centres. This includes front-ending of calls, clinical validation and assessment and provision of support and advice to other call-handling staff (via clinical advice line). Interact with individuals using telecommunications. You will manage the calls in a controlled, professional and courteous manner, treating all patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a CDSS. Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH / NHS 111 service. You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding. You will accurately record and check or amend details on the call logging computer system as well as verifying caller responses. Assess an individuals health status, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective homecare advice to callers. You will facilitate the patient pathway through primary, secondary, community and tertiary care. This may need you to retrieve and reconcile information about an individuals medication escalating appropriately as necessary. Communicate risks to health, wellbeing and safety to a range of individuals and advise how the risks can be prevented, reduced or controlled - ensure safe and effective evidence-based healthcare advice is offered, using a CDSS or another clinical support system. Use negotiation skills when necessary to establish agreement with patients on appropriate course of action to take for level of care determined. Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations. Support the safeguarding of individuals following local protocols and standards. You will relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe. Contribute to the effectiveness of teams. Work as part of a multi-disciplinary team, actively contributing to service improvements where appropriate. You will assist new members of staff, and provide appropriate clinical advice and support to colleagues on care practices, delivery and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other health advisors and work flexibly across sites as required by the service.