Customer Service Advisor
| Posting date: | 11 September 2024 |
|---|---|
| Salary: | £28,072 to £32,605 per year |
| Hours: | Full time |
| Closing date: | 11 October 2024 |
| Location: | Reading, Berkshire, RG1 3JH |
| Company: | SSE |
| Job type: | Permanent |
| Job reference: | 550304_1726067487 |
Summary
About the Role
Base Location: Reading, Cardiff or Perth - this is a hybrid role working a minimum of two days a week from the office at the advertised location.
Salary: £28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
What is the Role?
Our Customer Service Advisors are at the heart of our business; you are often the first person our customers speak to, and so we need passionate, enthusiastic individuals to join our team. As a Customer Service Advisor, you will be responsible for:
- Providing excellent customer support and guidance through their accounts and successfully billing for consumption used during their billing period.
- Managing of all inbound calls assisting with any customer related queries.
- Managing exception and escalated case related workloads to successfully unblock and release bills to customers in a timely manner.
- Recording all queries and journey milestones correctly on our new operating system, ensuring guaranteed standards and service level agreements are met.
- Ensuring customers are kept informed during each step of the process, whilst managing their expectations in line with our service standards.
What do I need?
To be considered for this role, we would love you to have:
- Previous experience in a customer focused role, preferably with experience working within a fast paced or contact centre environment.
- The ability to communicate with a variety of customers over the phone, therefore excellent verbal communication skills are essential.
- We are looking for someone who is organised, flexible and self-motivated, with strong time management skills.
- You should be able to demonstrate the ability to work independently and within a team.
- You must have good computer skills with the ability to multitask and think on your feet. You will have the flexibility to support your colleagues, provide information to other teams and focus on delivery of customer service goals.
About our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on 01738 340426.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.