Operational Support Lead
| Posting date: | 11 September 2024 |
|---|---|
| Salary: | £33,000.00 to £33,000.00 per year |
| Additional salary information: | £33000.00 a year |
| Hours: | Full time |
| Closing date: | 30 September 2024 |
| Location: | Brighton, BN1 1UB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0582-24-0003 |
Summary
HR / Rota Management Overall responsibility for staffing the EA rota and for managing the rota fairly and equitably for all interested parties Ensuring that any risks to service delivery are escalated to the Operational Services Lead Managing staff enquiries regarding EA and Practice Support shifts Ensure that all staff added to the rota are compliant to statutory requirements and that the service holds the necessary documentation Work to ensure appropriate indemnity for clinicians who work within B&HFs services Maintain an effective induction and training programme for all staff added to the rota and checking IT system logons Manage communications across the extended team ensuring everyone is kept abreast of developments and changes Ensure that staff adhere to the relevant policies, procedures, and protocols. Ensure that all relevant employment legislation is followed and maintain an awareness of changes in employment legislation Line-manage a small team of administrators and undertake regular one-to-one meetings and annual appraisals ensuring that B&HFs HR policies are properly implemented Operational Leadership and Performance To support the Operational Services lead to: To manage non-clinical aspects of B&HF service delivery and to ensure services operate effectively Deliver B&HF services, ensuring that all staff understand how to access timely support and advice and resolve issues quickly Support the governance and quality arrangement to deliver a high quality, safe, efficient and customer focused service Operational Management Ensure timely and accurate provision of performance information/weekly reporting/key performance indicators and completion of metrics in line with reporting requirements and timescales Responsible for workforce planning on an operational and daily/ weekly basis Responsibility for liaising with practice managers to ensure the EA Service has access to all facilities, equipment, consumables, and dressings/vaccines to ensure smooth running of the service Promote B&HFs services to ensure optimum local uptake Support with the security of the facilities during operational hours of EA and other B&HF services to raise any issues relating to facilities, equipment and consumables in a timely manner Arranging the training and site inductions for all new B&HF service staff, with support from the administrative team Responsibility for ensuring all new staff added to the rota are compliant to statutory requirements and that the service holds the necessary documentation as per CQC guidelines Arrange new staff access to clinical systems Undertake crosschecks across the B&HF services to ensure patient safety and service quality is being maintained as per the relevant service protocols Support the services Complaints procedure Be responsible for the safety, accessibility and equality of working environments through site visits and risk assessments To be able to be flexible with working hours including weekends and evenings Project Support Co-ordinate attend and/or facilitate meetings, and transcribe any minutes and notes as required Other project related assistance as required by the Operational Services Lead and Business Development Lead IM&T Support with Information Governance within B&HF, liaising with host Practice Managers to develop and implement the appropriate policies and procedures for EA and other services Develop an understanding of the IM&T supporting B&HF services and work with the IM&T leads to identify opportunities for improvement Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Ensure compliance with Data Protection legislation. Governance Support the delivery of safe and high-quality B&HF services Responsible for incident, complaint and compliment logging for B&HF services, escalating to the Operational Services Lead where appropriate Support the Operational Services Lead to provide relevant information/ updates/ monthly reports/ annual reports to internal and external groups as required (ICB, B&HF Board, etc) Support the leadership team to maintain, develop and implement systems and processes for Governance of B&HF services Support the Clinical Lead, Governance Lead, Operational Services Lead and Business Development Lead to ensure that clinical and organisational policies and procedures are developed and implemented in relation to: clinical risk management, clinical incidents, complaints and compliments, consent, information governance, workforce competencies Responsible for updating and monitoring the Service Risks and Issues Register Support the Operational Services Lead and Business Development Lead to create B&HF Board Reports, Quarterly Governance updates for GP practices and Internal and external reports Arranging, coordinating and minute taking key governance meetings; ensure that responsible managers provide reports to support these meetings. You will be expected to travel across Brighton and Hove Develop with the Clinical Lead the serviced clinical case audits and prescribing audits Develop with the Clinical Lead and Operational Services Lead an annual audit cycle for the service Reception Practice Support Cover the reception desk when required during EA shift times and present a professional and courteous image to all service users, visitors and staff Welcome visitors and provide all possible assistance, including arrangements for access requirements, ensuring that the appropriate staff member is informed of their arrival Communicate courteously and politely when dealing with enquiries Use of computer and paper-based systems to perform administrative functions to support service provision in accordance with agreed standard processes and procedures, and within agreed timeframes. Ensuring the accuracy and quality of data recorded Personal Performance Management Maintain productive relationships encouraging the giving and receiving of regular feedback to create and maintain a culture of constantly seeking to refine and improve the service Engage with patients, internal and external stakeholders Engage with service users to understand peoples experience and to measure levels of satisfaction with services. Undertake any other duties required, as appropriate to the role Responsibility for maintaining a record of own personal and/or professional development Responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality Support the development of appropriate communications and feedback between B&HF services, PCNs and practices Responsibility for monitoring patient feedback and identifying areas for potential quality improvement for discussion at Operational meetings Alert Operational Services Lead to any issues compromising quality of projects and operational work streams Effectively manage own time, workload and resources Work with GP practices and other providers to work within risk management and health and safety policies and procedures Adhere to robust process for recording incidents, complaints, accidents and significant events To provide administrative support to assist with the development and management of any changes or new processes and systems that need implementing To carry out any other appropriate duties as determined by the Operational Services Lead and Business Development Lead Maintain the services Operational Policy, EA SOPs, Service inductions and shared drive and make additions where required in line with service developments