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Band 3 Admin and Clerical Officer | Royal Free London NHS Foundation Trust
| Posting date: | 11 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,622 - £30,225 per annum inclusive of HCAS pro-rata |
| Hours: | Part time |
| Closing date: | 11 October 2024 |
| Location: | Edgware, HA8 0AD |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6597369/391-RFL-6597369 |
Summary
Admin and Clerical Officer is the main point of contact for our psychology patients within the Pain Management Service and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre’s multi-disciplinary team, patients, relatives and their carers.
On site commitment only.
Base site Edgware Community Hospital.
This post does not provide visa sponsorship
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate
patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
1. Provide a proactive, high quality comprehensive services to the Pain Management Service. Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction.
2. Operate security entry system to the department.
3. Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
4. Simultaneously deliver a proactive and high quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, carers, nurses, unit/centre managers, matrons, patient pathway co-ordinators, therapists, clinicians, other healthcare professionals, staff from other departments.
5. Suggest to the Manager any changes to local working practices that may benefit customer care and/or improve the administrative service in the department.
6. Deal with telephone enquiries or refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality and courtesy are prioritised at all times.
7. Represent the trust in a professional manner at all times. 8. Managing Envoy text messaging service
This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425.
This advert closes on Wednesday 25 Sep 2024