Enquiries and Call Centre Assistant
| Posting date: | 11 September 2024 |
|---|---|
| Salary: | £25,698 to £26,875 per year |
| Additional salary information: | (for exceptional performers, there is scope for further progression up to £30,907 per annum) |
| Hours: | Full time |
| Closing date: | 03 October 2024 |
| Location: | Derby, Derbyshire |
| Remote working: | On-site only |
| Company: | University of Derby |
| Job type: | Permanent |
| Job reference: | 0366-24 |
Summary
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
The Student Recruitment Enquiries Team works within the External Relations Department at the University. External Relations is a future focused, fast paced department that plays a pivotal role in promoting the institution’s brand, attracting prospective students, and supporting the overall mission of the university.
About the Role
Our Enquiries and Call Centre Assistants manage enquiries across multiple inbound channels, and support student recruitment with a suite of outbound activities to enable the University to meet its student recruitment targets, delivering an excellent customer experience throughout the student journey.
This is an office based role on-site at our Kedleston Road campus working Monday to Friday 9am-5pm, with occasional evening and weekend work throughout the year.
About You
We are seeking a motivated individual with customer service experience and the ability to empathise with prospective students. Strong communication skills, a commitment to continuous improvement, and a drive for excellence are essential.
You should be a team player, adept at managing inquiries, escalating when needed, and meeting response times. Excellent organisational skills are required to handle high volumes during peak periods and ensure compliance.
Confidence in using digital systems, a willingness to learn, and the ability to share accurate course information are key. You will also be keen to support university events like Clearing, open days, and enrolments.
If you're passionate about education and customer service, we want to hear from you!
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Claire Robson, Enquiries and Clearing Manager via c.robson@derby.ac.uk or Elisha Martin, Conversion and Clearing Officer via e.martin2@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit Applying from Overseas - How to apply for a job at the University of Derby - University of Derby for more information.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
The Student Recruitment Enquiries Team works within the External Relations Department at the University. External Relations is a future focused, fast paced department that plays a pivotal role in promoting the institution’s brand, attracting prospective students, and supporting the overall mission of the university.
About the Role
Our Enquiries and Call Centre Assistants manage enquiries across multiple inbound channels, and support student recruitment with a suite of outbound activities to enable the University to meet its student recruitment targets, delivering an excellent customer experience throughout the student journey.
This is an office based role on-site at our Kedleston Road campus working Monday to Friday 9am-5pm, with occasional evening and weekend work throughout the year.
About You
We are seeking a motivated individual with customer service experience and the ability to empathise with prospective students. Strong communication skills, a commitment to continuous improvement, and a drive for excellence are essential.
You should be a team player, adept at managing inquiries, escalating when needed, and meeting response times. Excellent organisational skills are required to handle high volumes during peak periods and ensure compliance.
Confidence in using digital systems, a willingness to learn, and the ability to share accurate course information are key. You will also be keen to support university events like Clearing, open days, and enrolments.
If you're passionate about education and customer service, we want to hear from you!
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Claire Robson, Enquiries and Clearing Manager via c.robson@derby.ac.uk or Elisha Martin, Conversion and Clearing Officer via e.martin2@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit Applying from Overseas - How to apply for a job at the University of Derby - University of Derby for more information.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.