Student Records & Awards Officer
| Posting date: | 11 September 2024 |
|---|---|
| Salary: | £27,280 to £29,634 per year |
| Additional salary information: | (for exceptional performers, there is scope for further progression up to £34,090 per annum) |
| Hours: | Full time |
| Closing date: | 30 September 2024 |
| Location: | Derby, Derbyshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | University of Derby |
| Job type: | Permanent |
| Job reference: | 0270-24 |
Summary
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
The Registry strives to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.
Located within The Registry - Student Records & Awards (SRA) is the centralised function for the governance and assurance of the student record journey – from the point of enrolment through to graduation ceremony. This key role is within the Assessment and Awards theme of Student Records and Awards.
About the Role
Working in a fast past customer service team, you will deliver a valuable service to students, and a high standard of supporting administrative functions, through the provision of information, advice and guidance services. You will provide operational delivery, monitoring and line management in the central student records, exams, awards and graduation service for the institution by working collaboratively with the Research Student Office and College Registry Teams. This will entail working at various levels across the institution on planning and delivery in line with university regulations, university policies and strategy. Creating and monitoring transactional data to meet operational priorities and to ensure agreed service levels are met effectively and efficiently. Additionally taking a supporting role on institutional liaison with external organisations and representative bodies.
Working closely with the Senior Student Records and Awards Officer you will operationally support and line-manage the Student Records & Awards team and work closely with key stakeholders to ensure a process of fair and compliant records, fees/funding, exams, awards and graduation management at the University.
About You
This role requires experience of line management. Key to the role is your ability to demonstrate good judgement within all situations be they in person, written or over the telephone, and have the ability to respond appropriately, professionally and within the regulations.
You will have excellent attention to detail with the ability to follow processes and procedures. You will have experience of managing priorities, planning own workload, whilst taking a sense of ownership as relevant to the role. Being able to demonstrate excellent customer service is essential.
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Emma Richardson, Senior Student Records and Awards Officer via e.richardson@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit Applying from Overseas - How to apply for a job at the University of Derby - University of Derby for more information.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
The Registry strives to provide an outstanding service to all our users and to be thought leaders in our fields of expertise, developing research informed practise. Registry teams work collaboratively with stakeholders to deliver a high-performance culture that promotes wellbeing, diversity and opportunity for all, supporting excellent student experience.
Located within The Registry - Student Records & Awards (SRA) is the centralised function for the governance and assurance of the student record journey – from the point of enrolment through to graduation ceremony. This key role is within the Assessment and Awards theme of Student Records and Awards.
About the Role
Working in a fast past customer service team, you will deliver a valuable service to students, and a high standard of supporting administrative functions, through the provision of information, advice and guidance services. You will provide operational delivery, monitoring and line management in the central student records, exams, awards and graduation service for the institution by working collaboratively with the Research Student Office and College Registry Teams. This will entail working at various levels across the institution on planning and delivery in line with university regulations, university policies and strategy. Creating and monitoring transactional data to meet operational priorities and to ensure agreed service levels are met effectively and efficiently. Additionally taking a supporting role on institutional liaison with external organisations and representative bodies.
Working closely with the Senior Student Records and Awards Officer you will operationally support and line-manage the Student Records & Awards team and work closely with key stakeholders to ensure a process of fair and compliant records, fees/funding, exams, awards and graduation management at the University.
About You
This role requires experience of line management. Key to the role is your ability to demonstrate good judgement within all situations be they in person, written or over the telephone, and have the ability to respond appropriately, professionally and within the regulations.
You will have excellent attention to detail with the ability to follow processes and procedures. You will have experience of managing priorities, planning own workload, whilst taking a sense of ownership as relevant to the role. Being able to demonstrate excellent customer service is essential.
Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Discounted access to Devonshire Spa
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Emma Richardson, Senior Student Records and Awards Officer via e.richardson@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit Applying from Overseas - How to apply for a job at the University of Derby - University of Derby for more information.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.