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Benefits, Taxation & Income Officer / Admin

Posting date:	11 September 2024
Salary:	£23.00 per hour
Additional salary information:	per hour PAYE depending on experience
Hours:	Full time
Closing date:	10 October 2024
Location:	BARNSLEY, S70 2DR
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Barnsley 0009 44D6 / 1

Summary

What's involved with this role:

Title: Interim Benefits, Taxation & Income Officer / Admin

Job Ref: Barnsley 0009 44D6 / 1

Pay Rate: up to £23.00 per hour PAYE depending on experience

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 6-7 months

City: BARNSLEY

Basic DBS disclosure required

Home based

Experience in working on Council Tax recovery from reminder to insolvency

Assist in providing a comprehensive Benefits, Taxation and Income Service, which includes Benefits, Council Tax, Non Domestic Rates, Free School Meals, the recovery of all monies owed to the council and the provision of a dedicated customer services telephony team.

Key Responsibilities:

Carry out assessments of free school meals, all types of housing benefit and council tax support including areas of subsidy loss and discretion.
Assist in providing a comprehensive and effective Non-Domestic Rates Service and Council Tax Service dealing with the administration and maintenance of accounts and the award of discounts, exemptions and reliefs to ensure correct billing.
Assist in providing a comprehensive and effective recovery service dealing with the recovery and enforcement of Council debt including council tax, non-domestic rates and overpaid housing benefit.
Undertake telephone duties, particularly with regard to the divisions crosscutting telephony team in accordance with the Council’s wider customer services principles and standards of professional conduct. This will include providing information and guidance in respect of other service areas of the council.
Respond to, investigate and resolve complex queries, dealing with complaints and difficult customers ensuring a customer focussed service, keeping them informed of progress and actions.
Input, check and maintain accurate records using Benefits, Taxation and Income specialist systems, ensuring information is stored appropriately and confidentially.
Assist in the preparation of data and statistical returns to drive forward effective compliance management.
Administer benefits, taxation and income documentation and correspondence, assisting in the delivery of performance linked to corporate objectives and development of actions to deal with exceptions, undertaking timely interpretation of financial information and proactively acting to address the issue ensuring high quality performance information.
Liaise with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.
Contribute to the overall efficiency of the service, suggesting improvements to enable continued developments and improved performance.

Qualifications:

Level 2 qualification or equivalent (e.g. 4 GCSEs at Grades A*-C).

Knowledge:

Good working knowledge of computer-based systems including Microsoft Office.
Knowledge of local government financial procedures and statutory regulations.
Knowledge of the Data Protection Act and an ability to respect and promote confidentiality.

Experience:

Experience of working in a Financial Services environment.
Experience of working to and meeting strict deadlines.
Previous local government experience using authority-based systems.
Experience in customer services.
Telephone experience as the role may require answering calls regarding council tax and arrears.
Experience or working on Academy and Enterprise systems
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.

Skills & Abilities:

Good communication and interpersonal skills with the ability to communicate clearly and effectively in both written and verbal formats with members of the public, other employees and external organisations.
Good customer service skills
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to work in a customer focused environment.
Ability to communicate effectively with the public using a suitable level of fluency in spoken English, in line with the English Language requirement for public sector workers.
Ability to use decision making and judgement skills while handling and processing large amounts of complex manual and computerised information ensuring accuracy and confidentiality.
Ability to follow procedures, working under pressure and meeting tight deadlines.
Ability to work effectively on your own and as part of a team, taking ownership for delivery of own tasks and workload.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Barnsley 0009 44D6 / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.