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Commercial Complaints Handler
| Posting date: | 10 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £25,000 |
| Hours: | Full time |
| Closing date: | 10 October 2024 |
| Location: | BOLTON, LANCASHIRE, BL6 4SD |
| Company: | AXA UK |
| Job type: | Permanent |
| Job reference: | 240003QL |
Summary
We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow, Haverhill, or Gloucester office. Working within Commercial Insurance, you’ll be managing complaints through to a fair outcome which is right for both our customers and our business. Building strong relationships is key to our success and you’ll be driving improvements for our customers whilst working in a great team! So, if you have experience in claims or complaints handling within the insurance industry or financial sector and a passion for investigation with a curious mind then this could be for you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week from one of our AXA offices. We’re also happy to consider flexible working arrangements which you can discuss with Talent Acquisition.
What you’ll be doing
Act as an ambassador and champion for AXA’s customer values.
Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation.
Communicating effectively and ensure that all communications sent to the customer are of the required quality and meets the expectations set by both AXA and the regulator.
Capture lessons learnt and ensure these are shared with the relevant people.
Working Hours and Shift Pattern:
Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week. No weekends or bank holidays required!
Induction and Training:
Life at AXA Commercial is all about giving businesses the confidence to thrive. And we know the best way to do that is by investing in our own people, because whether it be our journey to digital transformation or our unwavering commitment to continuous employee development, creating enviable expertise and empowering our colleagues equips them to better protect our customers. You’ll benefit from role specific training for the first 2 weeks in the position which will be fully office based and then you’ll be supported in the role by a buddy as you continue your development.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week from one of our AXA offices. We’re also happy to consider flexible working arrangements which you can discuss with Talent Acquisition.
What you’ll be doing
Act as an ambassador and champion for AXA’s customer values.
Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation.
Communicating effectively and ensure that all communications sent to the customer are of the required quality and meets the expectations set by both AXA and the regulator.
Capture lessons learnt and ensure these are shared with the relevant people.
Working Hours and Shift Pattern:
Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week. No weekends or bank holidays required!
Induction and Training:
Life at AXA Commercial is all about giving businesses the confidence to thrive. And we know the best way to do that is by investing in our own people, because whether it be our journey to digital transformation or our unwavering commitment to continuous employee development, creating enviable expertise and empowering our colleagues equips them to better protect our customers. You’ll benefit from role specific training for the first 2 weeks in the position which will be fully office based and then you’ll be supported in the role by a buddy as you continue your development.