Customer Service Officer / Security Guard
| Posting date: | 10 September 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 October 2024 |
| Location: | G1 2FF |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 60855 |
Summary
Customer Service Officer / Security Guard
Glasgow City Centre
£13.07 per hour
40 hours per week
Purpose of the role;
As a Customer Service Officer you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors.
You will assist in any emergency situation which may occur, providing visible security cover, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site.
Main Duties - Security
-To work the hours and shifts in accordance with conditions of employment
-To undertake regular patrols of the site as instructed by Management
-To carry out duties in accordance with Assignment Instructions issued by Management
-To comply fully with the Health and Safety Policy of the site
-To ensure that the requirements of the Fire Regulations are strictly complied with at all times
-To ensure that the Rules and Regulations of the site are complied with at all times
-Ensure that all incidents are reported and logged in the incident log
-Ensure that contractors on site adhere fully to the site procedures for contractor management
-Ensure that the site is a safe place for visitors
-To assist with enquiries from the public and retailers
-To attend and undertake all training as specified by management
-To be aware of hostile reconnaissance and report any unusual activity immediately
-To be aware of and abide by all rules, terms and conditions of the company
Main Duties - Customer Service
-To have the customer's welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
-To ensure that you provide a friendly welcome to every customer when covering ‘door' duties
-To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
-Undertake any training in Customer Service Best Practice, as and when required
-Act as a Brand Ambassador at all times
Skills, Knowledge and Experience
Essential
-In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence
-Reliable, helpful and well-presented and with excellent people skills.
-Ability to work in a team, or alone under the direction of Management.
-Team player with strong customer service skills, able to provide a helpful and polite service, by telephone, email and in person.
-Pleasant manner and efficiency in relaying messages and taking instructions.
-Excellent communication skills.
-Ability to deal with confidential information.
-A calm disposition
-Able to work under pressure to deadlines.
-Confident enthusiastic personality - the role involves retailer liaison to improve and maintain communications between management and tenants.
Desirable
To have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently.
Glasgow City Centre
£13.07 per hour
40 hours per week
Purpose of the role;
As a Customer Service Officer you will play an integral role in ensuring that consistently high standards of security, safety and customer service are delivered at all time to visitors, colleagues, retailers and visiting contractors.
You will assist in any emergency situation which may occur, providing visible security cover, handling enquiries and customer concerns, monitoring CCTV (where appropriate by suitably trained and licensed staff) and controlling contractors and deliveries to the site.
Main Duties - Security
-To work the hours and shifts in accordance with conditions of employment
-To undertake regular patrols of the site as instructed by Management
-To carry out duties in accordance with Assignment Instructions issued by Management
-To comply fully with the Health and Safety Policy of the site
-To ensure that the requirements of the Fire Regulations are strictly complied with at all times
-To ensure that the Rules and Regulations of the site are complied with at all times
-Ensure that all incidents are reported and logged in the incident log
-Ensure that contractors on site adhere fully to the site procedures for contractor management
-Ensure that the site is a safe place for visitors
-To assist with enquiries from the public and retailers
-To attend and undertake all training as specified by management
-To be aware of hostile reconnaissance and report any unusual activity immediately
-To be aware of and abide by all rules, terms and conditions of the company
Main Duties - Customer Service
-To have the customer's welfare and visiting experience at the forefront of your mind, ensuring that you provide the best customer service at all times
-To ensure that you provide a friendly welcome to every customer when covering ‘door' duties
-To ensure that retailers are treated with respect and courtesy and that a professional working relationship is maintained
-Undertake any training in Customer Service Best Practice, as and when required
-Act as a Brand Ambassador at all times
Skills, Knowledge and Experience
Essential
-In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence
-Reliable, helpful and well-presented and with excellent people skills.
-Ability to work in a team, or alone under the direction of Management.
-Team player with strong customer service skills, able to provide a helpful and polite service, by telephone, email and in person.
-Pleasant manner and efficiency in relaying messages and taking instructions.
-Excellent communication skills.
-Ability to deal with confidential information.
-A calm disposition
-Able to work under pressure to deadlines.
-Confident enthusiastic personality - the role involves retailer liaison to improve and maintain communications between management and tenants.
Desirable
To have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently.