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Usher
| Posting date: | 10 September 2024 |
|---|---|
| Salary: | £12.00 per hour |
| Additional salary information: | Company Pension Scheme and great ticket offers! |
| Hours: | Part time |
| Closing date: | 24 September 2024 |
| Location: | Plymouth, South West England |
| Remote working: | On-site only |
| Company: | Theatre Royal Plymouth |
| Job type: | Permanent |
| Job reference: | TM054 |
Summary
Vacancies have arisen for Ushers to work within the Visitor Experience Team. Visitor Experience is a busy customer facing department of the Theatre, which provides a high standard of customer service with a focus on welcoming visitors during show times at TRP on Royal Parade, and supporting events at TR2, our Production and Learning Centre at Cattedown.
The role involves greeting patrons & checking/scanning tickets. Ushers are in place to ensure the comfort and safety of visitors, and the role has a strong focus on Health & Safety. Ushers are the first point of contact for any enquiries or issues so a strong knowledge of the productions and services of TRP will be developed.
Successful candidates will be able to provide availability for a range of shifts, Monday to Sunday. TRP’s programme of shows will determine the rota but you will need to be available for both matinee and evening performances across the week, especially over the festive period, with a minimum availability of 2 shows per week including two weekends every month. Your availability will influence your hours worked each week.
The Role
Here is an overview of what you would be doing:
Engage with a pre-performance brief at the start of every shift
Welcome, actively interact with patrons as they enter the auditoriums, checking printed tickets/e-tickets with electronic scanning and/or visual checks
Pass on easy-to-follow information to our ticket holders to help guide them to their seating areas and have confidence to assist guests who request access support
Observe the audience during the show to identify and to help resolve any issues relating to patron comfort and safety
Sell merchandise/programmes/ice cream; handling cash/card payments
Collect litter from patrons and undertake ‘pick-ups’ when required, normally at the end of every performance
Pass on easy-to-follow information to our ticket holders to help guide them to their seating areas and have confidence to assist guests who request access support
Maintain product and venue knowledge to use in visitor, staff and visiting company interactions
Respond proactively and positively to customer enquiries, whilst offering help where possible
Actively managing crowds
Use as instructed and maintain any Personal Protective Equipment (PPE) including any uniform issued
Observe the audience during the show to identify and to help resolve any issues relating to patron comfort and safety
Report any issues relating to safety, security, patron behaviour, housekeeping or Building Services to Supervisors and/or House Management team
Attend training and meetings to ensure, amongst other things, a good knowledge of fire, health & safety, security and evacuation procedures
The role involves greeting patrons & checking/scanning tickets. Ushers are in place to ensure the comfort and safety of visitors, and the role has a strong focus on Health & Safety. Ushers are the first point of contact for any enquiries or issues so a strong knowledge of the productions and services of TRP will be developed.
Successful candidates will be able to provide availability for a range of shifts, Monday to Sunday. TRP’s programme of shows will determine the rota but you will need to be available for both matinee and evening performances across the week, especially over the festive period, with a minimum availability of 2 shows per week including two weekends every month. Your availability will influence your hours worked each week.
The Role
Here is an overview of what you would be doing:
Engage with a pre-performance brief at the start of every shift
Welcome, actively interact with patrons as they enter the auditoriums, checking printed tickets/e-tickets with electronic scanning and/or visual checks
Pass on easy-to-follow information to our ticket holders to help guide them to their seating areas and have confidence to assist guests who request access support
Observe the audience during the show to identify and to help resolve any issues relating to patron comfort and safety
Sell merchandise/programmes/ice cream; handling cash/card payments
Collect litter from patrons and undertake ‘pick-ups’ when required, normally at the end of every performance
Pass on easy-to-follow information to our ticket holders to help guide them to their seating areas and have confidence to assist guests who request access support
Maintain product and venue knowledge to use in visitor, staff and visiting company interactions
Respond proactively and positively to customer enquiries, whilst offering help where possible
Actively managing crowds
Use as instructed and maintain any Personal Protective Equipment (PPE) including any uniform issued
Observe the audience during the show to identify and to help resolve any issues relating to patron comfort and safety
Report any issues relating to safety, security, patron behaviour, housekeeping or Building Services to Supervisors and/or House Management team
Attend training and meetings to ensure, amongst other things, a good knowledge of fire, health & safety, security and evacuation procedures