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Business Support Manager | Barnet, Enfield & Haringey Mental Health NHS Trust

Job details
Posting date: 10 September 2024
Salary: Not specified
Additional salary information: £40,701 - £48,054 per annum
Hours: Full time
Closing date: 10 October 2024
Location: Haringey, N15 3TH
Company: Barnet Enfield and Haringey Mental Health NHS Trust
Job type: Permanent
Job reference: 6540061/306-BEH-2251

Summary

The post holder will be responsible for managing the office and complex work programme of the Crisis Hub ensuring appropriate governance arrangements are in place. The post holder will take a lead role in the development and maintenance of administrative systems and processes within the team.

The post holder will provide support to the Operational Manager in relation to divisional meetings/events, communications, projects and oversee activities/data relating to quality and clinical governance.


The post holder will have the skills to provide analysis on complex data in different formats as well as being able to manipulate and present data in an appropriate way for its audience. They will be able to lead on policy development for their own area as well as other areas across the division.

The post holder will demonstrate excellent organisational skills and the ability to use their own initiative to effectively prioritise own workload and that of the team to deliver to an integrated agenda. Direct liaison between the post holder, partnership organisations and key stakeholders demands the highest standards of professionalism, confidentiality, and discretion.

A confident and engaging telephone/email manner and the ability to act in a proactive manner are essential. The role will involve working independently, supporting the team in managing complex relationships with external and internal stakeholders and will require a significant level of interpersonal skills.

Responsible for the management of effective administrative services within the Crisis Hub by ensuring the highest level of customer service is provided; relevant systems, processes and procedures and auditing of administrative services are undertaken efficiently and effectively.

Oversee activities relating to quality and clinical governance to ensure the Crisis Hub is supported to meet organisational and CQC standards.



The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Providing direct support to the Operational Manager and Senior Service Lead in driving forward the strategic plans for the service.

Responsible for the on-going review and development of administrative systems and processes across the team.

Be the central point of administrative contact and oversight for the Crisis Hub, advising, referring, prioritising and dealing with requests and problem solving as appropriate. This requires dealing with the public and staff at all levels.


This advert closes on Tuesday 24 Sep 2024