Warning
This job advert has expired and applications have closed.
Administrative Officer Caseworker
| Posting date: | 09 September 2024 |
|---|---|
| Salary: | £26,739 per year |
| Hours: | Full time |
| Closing date: | 29 September 2024 |
| Location: | Glasgow, Scotland |
| Remote working: | On-site only |
| Company: | Scottish Courts and Tribunal Service |
| Job type: | Permanent |
| Job reference: | REQ00589 |
Summary
The Scottish Courts and Tribunals Service (SCTS) provide administrative support to a number of Tribunals operating in Scotland.
The Glasgow Operations based at Glasgow Tribunals Centre covers a number of jurisdictions including the First-tier Tribunal for Scotland (Housing and Property Chamber), First-tier Tribunal for Scotland (Health and Education Chamber), First-tier Tribunal for Scotland (Social Security Chamber), the Upper Tribunal for Scotland.
The post provides an excellent opportunity for the successful applicant to be involved in a vibrant and busy working environment with the prospect of developing their own learning through frequent contact with our judicial partners and Tribunal users.
The post holder will be willing to build extensive knowledge of the Tribunal jurisdiction, recognising key personnel, both internal and external, whilst building an understanding of the Tribunals aims and objectives.
The post can involve being the first point of contact with people from both inside and outside of the Tribunal and wider SCTS organisation. The successful applicant must be self-motivated, a good communicator and have a good understanding of I.T.
The successful candidate will provide casework, and administrative support to the work of the First-tier Tribunal for Scotland, ensuring the effective operation of the jurisdiction and providing support across other jurisdictions where necessary.
The Key Responsibilities include:
Providing casework and administrative support to the work of the First-tier Tribunal for Scotland ensuring the effective operation of the jurisdiction and providing support across other jurisdictions where necessary.
Carrying out the administration of cases including the registration of applications and following through case management processes within the set timescales.
Responding to enquiries by mail, email and telephone on all aspects of applications within agreed timescales from users and judicial partners.
Seeking and confirming the availability of tribunal members and arranging hearings at venues.
Ensuring that case papers are issued to all parties and tribunal members within the required timescales.
Ensuring that the case file for each active case is correctly updated with further correspondence when received.
Providing any advice as requested by the tribunal members with reference to casework procedures.
Assisting in collating monthly and quarterly statistics within required timescales when necessary.
Providing general administration as required including support for corporate functions such as event organisation and members training.
Embracing the multi-functioning initiative across SCTS jurisdictions.
Working closely with our operational support team to maximise efficiencies within SCTS using Continuous Improvement tools.
Additionally you:
Will have regular contact with Tribunal users, including members of the Judiciary and the legal profession. As such, you be required to competently answer queries giving consistent and reliable advice.
work within a team with regular management support and will be responsible for your own time management.
Applications will be accepted until 11:59pm on the closing date stated on the advert, 29 September 2024.
You will be notified if you have been selected to progress to the Assessment stage by 1 October 2024. The closing date for the assessment stage is 3 October 2024.
Interviews are expected to be held week commencing 28 October 2024.
The Glasgow Operations based at Glasgow Tribunals Centre covers a number of jurisdictions including the First-tier Tribunal for Scotland (Housing and Property Chamber), First-tier Tribunal for Scotland (Health and Education Chamber), First-tier Tribunal for Scotland (Social Security Chamber), the Upper Tribunal for Scotland.
The post provides an excellent opportunity for the successful applicant to be involved in a vibrant and busy working environment with the prospect of developing their own learning through frequent contact with our judicial partners and Tribunal users.
The post holder will be willing to build extensive knowledge of the Tribunal jurisdiction, recognising key personnel, both internal and external, whilst building an understanding of the Tribunals aims and objectives.
The post can involve being the first point of contact with people from both inside and outside of the Tribunal and wider SCTS organisation. The successful applicant must be self-motivated, a good communicator and have a good understanding of I.T.
The successful candidate will provide casework, and administrative support to the work of the First-tier Tribunal for Scotland, ensuring the effective operation of the jurisdiction and providing support across other jurisdictions where necessary.
The Key Responsibilities include:
Providing casework and administrative support to the work of the First-tier Tribunal for Scotland ensuring the effective operation of the jurisdiction and providing support across other jurisdictions where necessary.
Carrying out the administration of cases including the registration of applications and following through case management processes within the set timescales.
Responding to enquiries by mail, email and telephone on all aspects of applications within agreed timescales from users and judicial partners.
Seeking and confirming the availability of tribunal members and arranging hearings at venues.
Ensuring that case papers are issued to all parties and tribunal members within the required timescales.
Ensuring that the case file for each active case is correctly updated with further correspondence when received.
Providing any advice as requested by the tribunal members with reference to casework procedures.
Assisting in collating monthly and quarterly statistics within required timescales when necessary.
Providing general administration as required including support for corporate functions such as event organisation and members training.
Embracing the multi-functioning initiative across SCTS jurisdictions.
Working closely with our operational support team to maximise efficiencies within SCTS using Continuous Improvement tools.
Additionally you:
Will have regular contact with Tribunal users, including members of the Judiciary and the legal profession. As such, you be required to competently answer queries giving consistent and reliable advice.
work within a team with regular management support and will be responsible for your own time management.
Applications will be accepted until 11:59pm on the closing date stated on the advert, 29 September 2024.
You will be notified if you have been selected to progress to the Assessment stage by 1 October 2024. The closing date for the assessment stage is 3 October 2024.
Interviews are expected to be held week commencing 28 October 2024.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.