Reception Supervisor | Mersey Care NHS Foundation Trust
| Posting date: | 09 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 per annum pro rata |
| Hours: | Full time |
| Closing date: | 09 October 2024 |
| Location: | Liverpool, L34 1PJ |
| Company: | Mersey Care NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6600530/350-CC6600530 |
Summary
Reception Supervisor to provide day to day administrative and office support to front line reception Staff.
There is 1 x Reception Supervisor Post available - 37.5 Hours per week working Monday to Friday. Excellent communication skills are essential.
The successful candidate will carry out a range of duties including PACE, HR issues, reporting and monitoring staff sickness and annual leave, processing of staff timesheets and overseeing essential cover is provided at each site. Supervisory experience desirable however, experience of working in a reception area is essential.
Post holder may be required to work at other locations, you will need the ability to travel across the Trust for work purposes when required. Post holders will be required to cover sickness and absence. The service is open daily 7am to 8pm including Bank Holidays (including Xmas Day), and weekends, and shifts are allocated according to service needs.
• To ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
• Supervise and manage the reception area in accordance with local policy and procedures.
• Ensure patient confidentiality is upheld at all times.
• Organise and prioritise work schedule.
• Be able to work on own initiative.
• Order goods and supplies as required.
• Delegate tasks effectively and appropriately.
• Provide administration support for all staff, as necessary. Supervise staff allocating duties as required.
• Support management with the initial stages of matters relating to absence, disciplinary and capability issues together with relevant aspects of appraisal.
• Report sickness, absence and any incident to the appropriate manager for the area.
• Assist in identifying and implementing on-the-job training for members of staff, using PDP frameworks where necessary.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
To liaise with staff regarding policies and procedures.
Conduct team meetings and cascade information, if necessary.
Ensure completion of staff timesheets.
Be a source of advice to others in the workplace regarding relevant aspects of policies and procedures.
Respond to queries/enquiries from the public – signposting to services as necessary.
Complete detailed rotas on a weekly basis ensuring all reception areas are adequately staffed.
Direct line management of staff e.g. Annual Leave, Sickness.
This advert closes on Monday 16 Sep 2024