Digital and Care Continuity Coordinator
| Posting date: | 09 September 2024 |
|---|---|
| Salary: | £11.44 to £11.44 per hour |
| Additional salary information: | £11.44 an hour |
| Hours: | Full time |
| Closing date: | 30 September 2024 |
| Location: | York, YO24 3WX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4235-24-0029 |
Summary
Main Duties Provides co-ordination and navigation for patients through the health and care systems i.Daily co-ordination of clinic sessions to support complex and vulnerable patients or those who are non-digitally enabled to access care ii.Undertaking outbound calls to identified non-digitally enabled patients who need a phone call or letter invite for appointments to ensure digital inclusivity and support their long-term condition management iii.Booking patient appointments into services provided by health care professionals across PMG iv.Supports patients in preparing for follow-up with provision of information on what they should expect when they attend for their appointment v.Gather data on the patient cohorts supported through outbound calls to support informing data dashboards for the digital team lead. vi.Documenting submitted data against protocols, filing in the patient record and appropriately signposting for follow up care. vii.To work with wider PMG teams to continually improve and develop the non-digital care co-ordination offer to patients. viii.Such other duties as may reasonably be delegated from time to time.