Medical Receptionist/Administrator
| Posting date: | 06 September 2024 |
|---|---|
| Salary: | £16,770.00 to £22,308.00 per year |
| Additional salary information: | £16770.00 - £22308.00 a year |
| Hours: | Full time |
| Closing date: | 27 September 2024 |
| Location: | Ramsbottom, BL0 9DD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5563-24-0004 |
Summary
25 hours per week alternating Mornings and Afternoons Week 1: 8am-1pm Week 2: 2.00pm / 2.30pm - 6.00pm / 6.30pm Applications to buccg.ramsbottompractice@nhs.net for the attention of Annette Addison Reception Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries and explain practice procedures when required. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Handing completed repeat prescriptions to patients. Advise patients of relevant charges for private (Non-General Medical Services) services, accept payment and issue receipts for same. File prescriptions, sick notes, and path lab forms. Action tasks sent by all clinicians. Check new patient registration forms have been completed correctly and check their ID. Receive samples from patients & ensure they have been labelled correctly prior to sending to the labs Appointments Deal with practice tasks and book appointments accordingly. Deal with home visits requests and check the home visit screen to provide summary printouts for the clinician. Deal with late call requests. Ensure total familiarity with all appointment systems including regular and incidental variations. Book appointments and ensuring sufficient information is recorded to enable retrieval of the medical record. Monitor effectiveness of the system and report any problems or variations to the Practice Manager/Reception Supervisor. Computer Process patients changes of address, computer data and medical records (have knowledge of practice boundary) Process repeat prescription requests in accordance with practice guidelines Telephone Ensure prompt logging on to the telephone system. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Have working knowledge of telephone system, during and after hours. Cover for colleagues when necessary. Administration To have a thorough knowledge of all practice procedures To work in accordance with written protocols Ensure adequate stationery is on the reception desk. Photocopy as requested. Action out of hours and discharge reports on Emis and highlight any action to be taken. Process Emis workflow in a timely manner Run the new patient template and add date from registration form and process accordingly. Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date: Pathology results Add read codes onto the clinical system from hospital correspondence in line with data quality and information governance. Scan and attach documents onto the Emis clinical system. Forward all relevant mail to the clinicians and reception teams for actioning. Distribute all NHS mail received into the practice to the relevant departments. To undertake administrative duties as per QOF (quality and outcomes framework) Undertaken any additional duties appropriate to the post as requested by the Partners/Managers Medical record Ensure that records are available upon request. Sort and summarise incoming notes for new patients. Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to. Ensure correspondence, reports, results etc. are filed in correct records. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover. Pulling/filing notes when required and updating as necessary. Deal with SAR (subject access request) from Solicitors and provide copies of medical records. Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Tidy the waiting area in turn with your colleagues. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children and adults. Equality, diversity and inclusion: The post-holder will support the equality, diversity and inclusion rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Safeguarding: The post-holder will safeguard and promote the welfare of adults and children with care and support needs. Their responsibilities are: To be alert to the potential indicators of abuse or neglect for adults and children with care and support needs and know how to act on those concerns in line with national guidance and Lancashire safeguarding adult and children procedures To discuss any concerns, you may have with your Safeguarding. To undertake training, including attending regular updates so that they maintain their skills and are familiar with procedures aimed at safeguarding adults and children To minimise any potential risk to adults and children with care and support needs Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work. The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.