Warning
This job advert has expired and applications have closed.
IT Assistant
| Posting date: | 06 September 2024 |
|---|---|
| Salary: | £24,000 to £24,000 per month |
| Hours: | Full time |
| Closing date: | 19 September 2024 |
| Location: | Newcastle Upon Tyne, Tyne & Wear |
| Remote working: | On-site only |
| Company: | Centre for Life |
| Job type: | Permanent |
| Job reference: |
Summary
We are looking for an individual who is a team player, with a strong work ethic to join a small in-house team providing IT support across the wider business. You will have the ability to problem solve within a dynamic technical working environment, with good communication skills and a customer focused approach to delivery.
As a 1st line support technician, you will be expected to monitor/manage the helpdesk, escalate tickets as necessary and will be the first point of contact for staff. You will be expected to resolve technical issues and queries or escalate to the IT Technician or Head of IT.
You will hold a computer related degree/IT related qualification, or equivalent experience with a working knowledge of IP networks, network fundamentals and an understanding of virtualisation technologies. Additional to this, you will have previous experience of working with helpdesk software, Microsoft 365 products and troubleshooting skills.
Due to the nature of the business, there may be circumstances where situations arise when you might be requested to work outside your normal hours however you will be provided time back in lieu.
Life is a welcoming and friendly place to work. We offer you a range of benefits including access to wellbeing initiatives, an Employee Assistance Programme and discounted car-parking in the centre of Newcastle.
The successful applicant will be subject to a DBS check. Details of our DBS policy is available on request. For further information regarding this post, please refer to the job description and person specification on our website.
To apply for this vacancy, please complete the online application form which can be accessed from our website at https://jobs.life.org.uk/ by midday 19 September 2024.
The International Centre for Life is an equal opportunities employer and is accredited with the Equality Standard Gold Award. Life has achieved bronze accreditation under the North East Better Health at Work Scheme.
Registered Charity Number: 1059607
As a 1st line support technician, you will be expected to monitor/manage the helpdesk, escalate tickets as necessary and will be the first point of contact for staff. You will be expected to resolve technical issues and queries or escalate to the IT Technician or Head of IT.
You will hold a computer related degree/IT related qualification, or equivalent experience with a working knowledge of IP networks, network fundamentals and an understanding of virtualisation technologies. Additional to this, you will have previous experience of working with helpdesk software, Microsoft 365 products and troubleshooting skills.
Due to the nature of the business, there may be circumstances where situations arise when you might be requested to work outside your normal hours however you will be provided time back in lieu.
Life is a welcoming and friendly place to work. We offer you a range of benefits including access to wellbeing initiatives, an Employee Assistance Programme and discounted car-parking in the centre of Newcastle.
The successful applicant will be subject to a DBS check. Details of our DBS policy is available on request. For further information regarding this post, please refer to the job description and person specification on our website.
To apply for this vacancy, please complete the online application form which can be accessed from our website at https://jobs.life.org.uk/ by midday 19 September 2024.
The International Centre for Life is an equal opportunities employer and is accredited with the Equality Standard Gold Award. Life has achieved bronze accreditation under the North East Better Health at Work Scheme.
Registered Charity Number: 1059607