Service Delivery Manager
| Posting date: | 06 September 2024 |
|---|---|
| Salary: | £40,850 to £44,260 per year |
| Hours: | Full time |
| Closing date: | 23 September 2024 |
| Location: | Glasgow |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 368276/1 |
Summary
We are looking for someone who can work on supporting the delivery of a citizen-facing tool, Find a Grant, to improve access to government funding and improve efficiencies in grants administration. Working to the Head of Product Development and Delivery, they will ensure that their product meets business and user needs, and provide expert advice to external delivery partners to ensure that any business or policy constraints are considered as well as implications of change. The Service Delivery Manager will also support in making decisions related to prioritisation of ongoing changes and providing support to users across government, building strong relationships and driving usage of the tool following its creation. Working across a transformative efficiency-driving tool used across government, the Service Delivery Manager will be able to prioritise their time and effort with different stakeholders depending on business need and project status.
You will have the opportunity to work on a transformative citizen-facing tool to support the Government Grants Management Function, providing efficient user journeys for organisations to find and apply for grant funding as well as driving good data quality to ensure maximum transparency for who is applying for grants and when. You will be key to ensuring that ongoing government funding is open, transparent and accessible for citizens and organisations across the UK.
You will:
- Detect notifications and conduct monitor checks to ensure that systems are running correctly.
- In emergencies, be on call outside your working hours to check events that have been logged as not functioning.
- Oversee the virtual environment.
- Communicate the benefits and performance of your service.
- Be responsible for the successful operation and continuous improvement of the service.