Senior Customer Service Leader
| Posting date: | 06 September 2024 |
|---|---|
| Salary: | £52,412 to £63,517 per year |
| Hours: | Full time |
| Closing date: | 26 September 2024 |
| Location: | Dundee |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 367759/2 |
Summary
They will lead people engagement across their sites, setting high standards for leadership throughout the business.
They provide senior leadership and effective use of resource to ensure organisational objectives are met. They will co-ordinate the development of business-critical external relationships within the sites/clusters. Provide transformational leadership and coaching of the leaders within their business area and beyond - inspiring colleagues through difficult situations, transforming site performance and building high performing teams.
It is a great opportunity to make a real difference to the lives of the people of Scotland by driving our performance and embedding a culture of continuous improvement.
You’ll play a key strategic role in enabling the delivering on the UK Governments employment ambitions, which are covered below.
- Helping people to move into work and supporting those already in work to progress, with the aim of increasing overall workforce participation.
- Providing effective, efficient, and innovative services to the millions of customers who rely on us every day, including the most vulnerable in society.
- Improving experience of our services while maximising value for money for the taxpayers.
This is a diverse and demanding role, in a fast-paced environment which constantly strives to improve customer outcomes. As a result, it’s a fantastic opportunity for the right person to continue to develop their professional career in a challenging yet rewarding role and environment.
An assessment centre will be held on 20th September 2024 which will provide more information about the vacancies and will give you the opportunity to ask any questions.
A candidate pack with further information is attached at the bottom of the advert.
- Set the strategic vision and provides positive leadership across their cluster that drives consistent performance and efficient service to our customers.
- Demonstrate personal accountability and leadership through periods of change.
- Empower their people to deliver a professional, quality service, through a strong personal commitment to building an engaged workforce.
- Encourages collaborative working between teams and districts which drives innovation and improvements.
- Oversee the effective management and deployment of resource across your cluster and district to support the delivery of current priorities.
- Inspire others to drive performance and deliver a positive and efficient service to our customers, through performance coaching enabling others to understand and use data intelligently.
- Effectively promoting the departmental agenda and service offer to external stakeholders, setting strategic place-based plans and influencing partners at a senior level to achieve positive outcomes.
- Accountable for the management of performance across sites in their cluster by -
- Committed to their own professional development and building the capability of others, including the achievement of Operational Delivery Profession (ODP) standards and digital capability.
- An active member of the Universal Credit Operations Leadership Team, contributing to the wider Departmental agenda.
- Actively promotes health and wellbeing and takes responsibility to maintain a safe and healthy working environment.