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Data Hub Service Manager
| Posting date: | 06 September 2024 |
|---|---|
| Salary: | £53,755.00 to £60,504.00 per year |
| Additional salary information: | £53755.00 - £60504.00 a year |
| Hours: | Full time |
| Closing date: | 19 September 2024 |
| Location: | Norwich, NR1 2DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | D9137-24-0100 |
Summary
Operational To oversee team members to deliver the requirements listed above; engage and liaise with key stakeholder, in particular: To support the delivery of day to day activities and projects. To manage team and drive delivery of a range of business initiatives and projects. To support the identification and sharing of best practice in employee engagement. To operate in a highly political and sensitive environment. Support the portfolio of initiatives in demonstrating value for money for the current spend through tracking, managing and delivering agreed benefits Lead the team through the allocation and co-ordination of project-related activities, collaborating with project managers to establish and embed key risk management and issue resolution processes. Project Management Development, maintainaince and attainment of the formal Data Hub project plan and associated events, ensuring the flexibility of the project if required to meet conflicting/changing requirements. Responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner. Maintain the project initiation document and associated plans with regular team meetings to monitor progress and resources. Coordinate and ensure all aspects of work within the team are appropriately allocated, well managed and delivered on time, helping to resolve day to day issues. Provide immediate, detailed support to all team members. Sequence the activities in data and digital projects logically, effectively, and efficiently, incorporating any lessons learned from similar past projects. Pro-actively and effectively manage stakeholders, respond to, and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms. Consider the impact of any change the projects will have on the business and oversee handover of any products to ensure full ownership and buy-in within the business. Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS. Apply a structured change management approach and methodology for the impact of any change. Financial and Physical Resources Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities. Budget holder for assigned function/team, budget setting with the Head of Department. Responsible for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny. Identify products, equipment, services and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices, keeping mindful of budget limitations. Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, Steering/Reference Groups and others as required. The post holder will be required to manage the data service costs aligned with allocated budgets and contribute to the evaluation of the cost of delivering use case requirements. Staff Management Responsible for the day-to-day range of staff management matters, which will include responsibility for supporting appraisals, development of staff, recruitment, and where necessary processes such as grievance and disciplinary matters. Responsible for an individuals development on the job and job performance management. Work in conjunction with supervisors and other managers to assess and manage confidential information about an individuals performance and capability development. Information Management Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of Department. Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products. Analyse, interpret and present data to highlight issues, risks and support decision making. Develop, score and define backlog items that guide the team in Data Hub product enhancement or development. Solve service-related problems, provide assurance, and make decisions to ensure business deliverable commitments. Ensure the team have the information they need to support delivery of data solutions and wider use cases as appropriate. Support future planning of analytics solutions aligned to use cases to ensure that developments are not evaluated without due considerations taking place. Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes. Work with partner organisations on the development of common data models, and ensuring ongoing improvements in data quality in support of Data Hub functions. Research and Development Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information Deliver projects to comply with key performance indicators. Co-ordinating Research & Development initiatives, delegating as appropriate. Ensure products are properly implemented, evidenced and evaluated. To keep up to date with latest versions and features of the analytics stack. To read and understand complex material so that these can be further developed into specifications for information analysts. Increase an understanding of Agile practices, Lean, new technologies opportunities and other new trends. Working closely with the Research and Evaluation Team to identify, measure and report on benefits realisation for the Data Hub and associated use case developments. Planning and Organisation To facilitate the development of analytics specifications with customers that lead to the development of new analytical product or enhance existing products. Contribute to the strategic planning of Team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Clusters and Sector priorities. Contribute to short, medium and long term business plans, achieving quality outcomes. Work autonomously, guided by national policy regulations or guidance in particular referring to national policy directives from NHS England. To advise customers on the interpretation and impact of policies and initiatives. Policy and Service Development Strive to improve the effectiveness, performance, ease of access and understanding of existing data hub products and services. Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact service. Proposes changes to own function making recommendations for other service delivery. The post holder will need to maintain a good knowledge of emerging policies from government departments for example pensions, change management, constitution. This will assist in the thinking and definition of the strategy discussions for the Network and stakeholders.