Support Worker - Rapid Response Outreach Team
| Posting date: | 05 September 2024 |
|---|---|
| Salary: | £30,859 to £30,859 per year |
| Additional salary information: | We contribute 6.5% to your pension when you contribute 1.5% and offer 29 days annual leave. |
| Hours: | Full time |
| Closing date: | 22 September 2024 |
| Location: | Camberwell, South East London |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Thames Reach |
| Job type: | Permanent |
| Job reference: | SWRROT - 0924 |
Summary
Role: Support Worker – Rapid Response Outreach Team
Salary: £30,859 per annum
Hours: 37.5 per week
Location: Remote Working with occasional in person team meetings in an office based in Camberwell or Dalston
Closing date: 22/09/2024 (Applications will be reviewed on a rolling basis so early applications are encouraged)
Interview date: 03/10/2024
As a Support Worker on Thames Reach’s Rapid Response Outreach Team, you’re really like an emergency first responder – going out at night to follow up on new referrals, locate rough sleepers and start them on the pathway to improvement and/or recovery. You don’t need specific experience, but you do need the resilience and tact to handle potentially challenging situations.
About this role…
You’ll be helping to provide an emergency response to rough sleepers across London. Our Rapid Response Outreach Team works every night of the year, plus early mornings, to look for people who are sleeping rough.
Primarily, we respond to referrals from Streetlink, which takes reports of people sleeping rough, so that they can get help. Most of the time we are the first service to reach out to a new rough sleeper and are the first step to accessing the services they need to come off the streets.
You’ll log in from home at the start of your shift, plan your night’s work and travel to the locations using a rental car. You’ll then be expected to locate the client, which might involve using a torch in dark alleyways and even waking them up. After that it’s a matter of using your communication and organisation skills to assess their circumstances and support needs, record all relevant details on the database and arrange an appropriate intervention. Sometimes this can be a bed straight away, but typically you will make a referral to a partner team or service, who will pick up the case the next day.
You’ll work as part of a team or sometimes on your own, 8.00pm – 4.00am, five nights out of seven, across a flexible shift pattern Monday to Sunday.
About you…
Although we welcome previous experience of homelessness or support work, we are looking for empathetic people with transferable skills and the ability to work nights. We expect that talented candidates may come from a wide variety of areas throughout the Greater London you will need:
.The communication skills to quickly engage with rough sleepers, accurately assess their needs and persuasively make and deliver an offer of support.
.A clean UK driving licence*.
.The ability to keep calm in challenging circumstances with the confidence, diplomacy and tact to deal with situations if they arise.
.Able to plan our work, ensuring you work efficiently and complete your tasks.
.Able to work remotely, with the IT skills to use online recording systems on a tablet and smart phone.
*Due to our rental car company’s requirements, candidates need to be 25+, have held their license for at least a year and have no more than 3 or 6 points, depending on whether they are under or over 30.
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No. But we never give up on people. Last year we helped more than 10,000.
Is our work rewarding? Yes, in every sense. We’re listed in the top 100 UK Best Workplaces 2022 in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
As part of a commitment to our employees we offer:
Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary.
Critical illness cover.
Other benefits including interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
Salary: £30,859 per annum
Hours: 37.5 per week
Location: Remote Working with occasional in person team meetings in an office based in Camberwell or Dalston
Closing date: 22/09/2024 (Applications will be reviewed on a rolling basis so early applications are encouraged)
Interview date: 03/10/2024
As a Support Worker on Thames Reach’s Rapid Response Outreach Team, you’re really like an emergency first responder – going out at night to follow up on new referrals, locate rough sleepers and start them on the pathway to improvement and/or recovery. You don’t need specific experience, but you do need the resilience and tact to handle potentially challenging situations.
About this role…
You’ll be helping to provide an emergency response to rough sleepers across London. Our Rapid Response Outreach Team works every night of the year, plus early mornings, to look for people who are sleeping rough.
Primarily, we respond to referrals from Streetlink, which takes reports of people sleeping rough, so that they can get help. Most of the time we are the first service to reach out to a new rough sleeper and are the first step to accessing the services they need to come off the streets.
You’ll log in from home at the start of your shift, plan your night’s work and travel to the locations using a rental car. You’ll then be expected to locate the client, which might involve using a torch in dark alleyways and even waking them up. After that it’s a matter of using your communication and organisation skills to assess their circumstances and support needs, record all relevant details on the database and arrange an appropriate intervention. Sometimes this can be a bed straight away, but typically you will make a referral to a partner team or service, who will pick up the case the next day.
You’ll work as part of a team or sometimes on your own, 8.00pm – 4.00am, five nights out of seven, across a flexible shift pattern Monday to Sunday.
About you…
Although we welcome previous experience of homelessness or support work, we are looking for empathetic people with transferable skills and the ability to work nights. We expect that talented candidates may come from a wide variety of areas throughout the Greater London you will need:
.The communication skills to quickly engage with rough sleepers, accurately assess their needs and persuasively make and deliver an offer of support.
.A clean UK driving licence*.
.The ability to keep calm in challenging circumstances with the confidence, diplomacy and tact to deal with situations if they arise.
.Able to plan our work, ensuring you work efficiently and complete your tasks.
.Able to work remotely, with the IT skills to use online recording systems on a tablet and smart phone.
*Due to our rental car company’s requirements, candidates need to be 25+, have held their license for at least a year and have no more than 3 or 6 points, depending on whether they are under or over 30.
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No. But we never give up on people. Last year we helped more than 10,000.
Is our work rewarding? Yes, in every sense. We’re listed in the top 100 UK Best Workplaces 2022 in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
As part of a commitment to our employees we offer:
Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
Pension – we contribute 6.5% to your pension when you contribute 1.5%.
Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
Life assurance – four times your annual salary.
Critical illness cover.
Other benefits including interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.