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Guest Relations Officer | The Royal Marsden NHS Foundation Trust
| Posting date: | 05 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 Per Annum Inc HCAS |
| Hours: | Full time |
| Closing date: | 05 October 2024 |
| Location: | Chelsea, SW3 6JJ |
| Company: | The Royal Marsden NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6619841/282-P1246095-B |
Summary
We are recruiting Guest Relations Officers Chelsea branch in London. Providing a responsive and caring reception and administration service to our patients and health care teams you will have experience of delivering customer service at the highest level. There will be a level of supervision and the opportunity to take on courses to develop within the Royal Marsden. We also offer a package of benefits. You will need to work flexible shifts from 0745 to 2000 Monday to Friday.
To be responsible for providing reception, administration and customer service for all patients and relatives
attending the Private Care Outpatient Department. The post holder will be working closely with the multi-disciplinary team, including nursing staff, medical staff, allied health professionals and other clerical staff
both within the Private Care units and throughout the rest of the Trust.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification:
• To manage a high volume of patients with complex needs on a daily basis, both face-to-face and over the
telephone.
• To meet and greet all patients and visitors to the Outpatients department in a professional, courteous
and friendly manner.
• To deal proactively and effectively with a wide range of enquiries from clinicians, nurses, and administrative colleagues, escalating to other staff when appropriate.
• To ensure that all patient details are checked on the patient’s arrival and updated on the system i.e. ethnic, GP or sponsor, demographic, address and copying of letters.
• To follow the opening and closing guidelines for each department and ensure enhanced patient experience by following greetings templates used for answering the telephones and welcoming patients.
• To deal calmly and sensitively with vulnerable patients and a range of difficult situations.
This advert closes on Thursday 19 Sep 2024
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