Customer Service Clerk
| Posting date: | 04 September 2024 |
|---|---|
| Salary: | £25,449 to £25,449 per year |
| Hours: | Full time |
| Closing date: | 04 October 2024 |
| Location: | Daventry, Northamptonshire |
| Remote working: | On-site only |
| Company: | CEVA Logistics |
| Job type: | Permanent |
| Job reference: | 543338 |
Summary
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Our Daventry team is on the lookout for a proactive, dynamic, and super-organized Customer Service Clerk to join us! You'll play a key role in keeping our operations running smoothly while helping us deliver top-notch service to our amazing customers.
WHAT ARE YOU GOING TO DO?
Reporting into Operations Supervisor, you will be focused on building and maintaining strong customer relationships, and work in partnership with the customer services and warehouse team to ensure successful operational performance and that customer service excellence, efficiency and quality targets are met.
As a part of your role, you will produce reports on behalf of CEVA for the customer. You will ensure that the delivery slots are booked at instructed times by keeping in contact with the customer on daily basis and report status of the deliveries. You will identify key trends and opportunities to improve all service levels in line with contract SLA’s
You will make sure that transport efficiency is achieved by consolidating the orders.
The working hours for that role are Monday to Friday 08:00 to 16:30.
WHAT ARE WE LOOKING FOR?
To be successful in this role you will be a committed and dedicated customer centric individual with a passion and flare for customer service ideally within a transport environment. You will be an exceptional communicator with the ability to build relationships with people at all levels. You will enjoy working as part of a team but also working alone on your own initiative.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Our Daventry team is on the lookout for a proactive, dynamic, and super-organized Customer Service Clerk to join us! You'll play a key role in keeping our operations running smoothly while helping us deliver top-notch service to our amazing customers.
WHAT ARE YOU GOING TO DO?
Reporting into Operations Supervisor, you will be focused on building and maintaining strong customer relationships, and work in partnership with the customer services and warehouse team to ensure successful operational performance and that customer service excellence, efficiency and quality targets are met.
As a part of your role, you will produce reports on behalf of CEVA for the customer. You will ensure that the delivery slots are booked at instructed times by keeping in contact with the customer on daily basis and report status of the deliveries. You will identify key trends and opportunities to improve all service levels in line with contract SLA’s
You will make sure that transport efficiency is achieved by consolidating the orders.
The working hours for that role are Monday to Friday 08:00 to 16:30.
WHAT ARE WE LOOKING FOR?
To be successful in this role you will be a committed and dedicated customer centric individual with a passion and flare for customer service ideally within a transport environment. You will be an exceptional communicator with the ability to build relationships with people at all levels. You will enjoy working as part of a team but also working alone on your own initiative.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.