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Customer Voice Support Co-ordinator
| Posting date: | 04 September 2024 |
|---|---|
| Salary: | £27,281 to £29,426 per year |
| Hours: | Full time |
| Closing date: | 13 September 2024 |
| Location: | M32 0RS |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | MSV Housing Group |
| Job type: | Permanent |
| Job reference: |
Summary
Hours of Work: 35 per week
Closing date: 13th September 2024
Interviews: 27th September 2024
We are looking to recruit an enthusiastic individual to join our Customer Voice and Influence team. Reporting to our Head of Customer Voice and Influence, our Customer Voice Support Coordinator will support the delivery of opportunities for customers and provide administrative support to the team.
What will our Customer Voice Support Co-ordinator do;
Offer a customer focused service ensuring service levels are met.
Support the team with tasks linked to the delivery of the Customer Voice Strategy and elements of the Neighbourhood Strategy.
Support the ongoing work of the customer Scrutiny panel, by providing administrative support to the Scrutiny Chair and members and co-ordinate regular meetings for the Scrutiny panel, both in person and utilising digital channels.
Support any admin related tasks in relation to the monitoring of involvement activity and community projects.
Support community based projects when required.
What we are looking for;
Good level of education, with an NVQ Level 2 or above in administration
Experience of working in a community focussed environment or setting.
Experience of working collaboratively in a busy team environment.
Managing and prioritising a demanding workload.
Strong ICT skills and working with Microsoft packages.
Driving License and access to a car for work purposes.
We offer a range of great benefits including:
Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Stephanie Williams, Head of Customer Voice and Influence on 07739899503.
Interviews are scheduled to take on 27th September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
Closing date: 13th September 2024
Interviews: 27th September 2024
We are looking to recruit an enthusiastic individual to join our Customer Voice and Influence team. Reporting to our Head of Customer Voice and Influence, our Customer Voice Support Coordinator will support the delivery of opportunities for customers and provide administrative support to the team.
What will our Customer Voice Support Co-ordinator do;
Offer a customer focused service ensuring service levels are met.
Support the team with tasks linked to the delivery of the Customer Voice Strategy and elements of the Neighbourhood Strategy.
Support the ongoing work of the customer Scrutiny panel, by providing administrative support to the Scrutiny Chair and members and co-ordinate regular meetings for the Scrutiny panel, both in person and utilising digital channels.
Support any admin related tasks in relation to the monitoring of involvement activity and community projects.
Support community based projects when required.
What we are looking for;
Good level of education, with an NVQ Level 2 or above in administration
Experience of working in a community focussed environment or setting.
Experience of working collaboratively in a busy team environment.
Managing and prioritising a demanding workload.
Strong ICT skills and working with Microsoft packages.
Driving License and access to a car for work purposes.
We offer a range of great benefits including:
Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Stephanie Williams, Head of Customer Voice and Influence on 07739899503.
Interviews are scheduled to take on 27th September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.