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Office Administrator
| Posting date: | 04 September 2024 |
|---|---|
| Salary: | £18,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 20 September 2024 |
| Location: | NN10 8BQ |
| Remote working: | On-site only |
| Company: | Waterworks Services Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Office Administrator
The Company
Waterworks Services Ltd are your trusted local experts in plumbing and heating. Located in the heart of Rushden, we have been passionately serving the community and the wider Northamptonshire region, building a legacy of excellence, reliability, and quality services.
Our team is known for its meticulous attention to detail, industry expertise, and unwavering commitment to customer satisfaction. As we continue to grow, we are committed to fostering a supportive and collaborative environment where every team member plays a vital role in our success.
The Role
Waterworks Services Ltd is seeking a highly motivated and organised individual to join our administrative team. This role is crucial in ensuring the smooth operation of our business by managing customer interactions, scheduling appointments, and maintaining essential office functions. We are looking for someone who is not just an employee but an enthusiastic member eager to become a key part of the Waterworks family.
Experience with CRM systems within the trade sector is essential for this role. At Waterworks, we use a system called Simpro; however, familiarity with similar alternatives such as Job Logic, Powered Now, Commusoft, or Tradify would be advantageous. The ideal candidate will have a proven track record in a similar administrative role and be confident in using customer databases.
Key Responsibilities
Your duties will include, but are not limited to, the following:
• Answering Phone Enquiries: Handle incoming calls with professionalism and a friendly demeanor, addressing customer inquiries efficiently.
• Creating New Customer Accouts, Quotes, and Jobs: Accurately enter new customer details into our system, generate quotes, and set up new jobs to ensure seamless service delivery.
• Scheduling Appointments: Coordinate and schedule appointments for quotes and jobs, ensuring optimal time management for our field teams.
• Ordering Materials: Order necessary materials for jobs, create purchase orders, and maintain stock levels to meet project demands.
• Updating Customer Database: Keep our customer database up to date with accurate information to facilitate smooth operations and customer satisfaction.
• Invoicing and Documentation: Manage invoicing processes, register warranties, and ensure all important documentation is correctly filed and accessible.
• Social Media Management: Assist with updating and managing our social media platforms to keep our customers informed and engaged with our latest news and services.
• Supporting Management Teams: Provide administrative support to management, helping ensure that all office functions are running efficiently.
• Ensuring Smooth Communication: Act as a liaison between office staff and field teams to promote effective communication and coordination.
• Customer Aftercare & Company Reviews : Following up at the end of jobs to ensure customer satisfaction and gain Google reviews and testimonials to bolster company reputation
Experience & Qualifications
• Proven experience in an administrative role, preferably within the construction or service industry.
• Confident in using CRM systems, particularly Simpro or similar.
• Excellent communication skills, both verbal and written.
• Strong organisational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple tasks and priorities efficiently.
• A positive attitude and the ability to work well within a team environment.
• Experience in social media management is a plus.
Company Benefits
• Competitive salary commensurate with experience.
• Part time or full time roles available with between 30-40 hours per week preferred.
• Salary between £18,000 - £28,000 per annum dependant on working hours and previous experience.
• Company pension scheme.
• On-the-job training and professional development opportunities.
• A friendly and supportive office environment.
• Regular company events and team-building activities.
• Opportunities for career growth within a thriving company.
To apply for this role, please send your CV with an accompanying cover letter to: hello@waterworksservices.co.uk for our review. The closing date for this application is: 20th September 2024.
We look forward to hearing from you. If you have any questions regarding the role or about Waterworks, please feel free to get in touch.
Email: jodie@waterworksservices.co.uk
Tel: 01933 383836
The Company
Waterworks Services Ltd are your trusted local experts in plumbing and heating. Located in the heart of Rushden, we have been passionately serving the community and the wider Northamptonshire region, building a legacy of excellence, reliability, and quality services.
Our team is known for its meticulous attention to detail, industry expertise, and unwavering commitment to customer satisfaction. As we continue to grow, we are committed to fostering a supportive and collaborative environment where every team member plays a vital role in our success.
The Role
Waterworks Services Ltd is seeking a highly motivated and organised individual to join our administrative team. This role is crucial in ensuring the smooth operation of our business by managing customer interactions, scheduling appointments, and maintaining essential office functions. We are looking for someone who is not just an employee but an enthusiastic member eager to become a key part of the Waterworks family.
Experience with CRM systems within the trade sector is essential for this role. At Waterworks, we use a system called Simpro; however, familiarity with similar alternatives such as Job Logic, Powered Now, Commusoft, or Tradify would be advantageous. The ideal candidate will have a proven track record in a similar administrative role and be confident in using customer databases.
Key Responsibilities
Your duties will include, but are not limited to, the following:
• Answering Phone Enquiries: Handle incoming calls with professionalism and a friendly demeanor, addressing customer inquiries efficiently.
• Creating New Customer Accouts, Quotes, and Jobs: Accurately enter new customer details into our system, generate quotes, and set up new jobs to ensure seamless service delivery.
• Scheduling Appointments: Coordinate and schedule appointments for quotes and jobs, ensuring optimal time management for our field teams.
• Ordering Materials: Order necessary materials for jobs, create purchase orders, and maintain stock levels to meet project demands.
• Updating Customer Database: Keep our customer database up to date with accurate information to facilitate smooth operations and customer satisfaction.
• Invoicing and Documentation: Manage invoicing processes, register warranties, and ensure all important documentation is correctly filed and accessible.
• Social Media Management: Assist with updating and managing our social media platforms to keep our customers informed and engaged with our latest news and services.
• Supporting Management Teams: Provide administrative support to management, helping ensure that all office functions are running efficiently.
• Ensuring Smooth Communication: Act as a liaison between office staff and field teams to promote effective communication and coordination.
• Customer Aftercare & Company Reviews : Following up at the end of jobs to ensure customer satisfaction and gain Google reviews and testimonials to bolster company reputation
Experience & Qualifications
• Proven experience in an administrative role, preferably within the construction or service industry.
• Confident in using CRM systems, particularly Simpro or similar.
• Excellent communication skills, both verbal and written.
• Strong organisational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple tasks and priorities efficiently.
• A positive attitude and the ability to work well within a team environment.
• Experience in social media management is a plus.
Company Benefits
• Competitive salary commensurate with experience.
• Part time or full time roles available with between 30-40 hours per week preferred.
• Salary between £18,000 - £28,000 per annum dependant on working hours and previous experience.
• Company pension scheme.
• On-the-job training and professional development opportunities.
• A friendly and supportive office environment.
• Regular company events and team-building activities.
• Opportunities for career growth within a thriving company.
To apply for this role, please send your CV with an accompanying cover letter to: hello@waterworksservices.co.uk for our review. The closing date for this application is: 20th September 2024.
We look forward to hearing from you. If you have any questions regarding the role or about Waterworks, please feel free to get in touch.
Email: jodie@waterworksservices.co.uk
Tel: 01933 383836