Team Leader Complex MR Team | University Hospital Southampton NHS Foundation Trust
| Posting date: | 04 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 pa or pa pro rata |
| Hours: | Part time |
| Closing date: | 04 October 2024 |
| Location: | Southampton, SO16 6YD |
| Company: | University Hospital Southampton NHS FT |
| Job type: | Permanent |
| Job reference: | 6617132/188-THQ2030924 |
Summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please note this vacancy is only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Please see below for a detailed job description of the role.
Are you looking for an exciting opportunity to join a dynamic team that makes a significant difference in the quality of life for many patients? The Complex Medical Retina Team manage patient pathways for a multitude of retinal conditions that can be sight threatening.
As the Team Leader, you will have the opportunity to work collaboratively with our growing administration team members as well as our clinical and nursing teams to support our patients on their treatment pathways.
We are looking for an experienced, organised, enthusiastic team player who possesses great communication skills and enjoys the challenge of a varied and busy office setting.
The successful candidate will act as a point of contact for patients, the office team and the clinical teams in supporting the senior management in ensuring key targets are met and maintained.
The team consists of several band 2 administrators, a deputy team leader, and an operations coordinator supported by the care group leadership team.
If you enjoy the challenges of working in a busy environment, have an eye for attention to detail and want to develop an ever-growing team in a supported environment, then this may be the role for you.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Key Responsibilities
• Supporting the team to ensure the smooth delivery of complex patient pathways.
• Management of team members including rosters, training and development through the appraisal process.
• Key point of contact for outside organisations to manage patient referrals.
• Ability to communicate service updates and escalate capacity challenges to the care group management team.
General Duties
• Be responsible for the preparation of duty rosters ensuring appropriate cross-cover arrangements are in place where necessary to maintain a comprehensive and responsive administration service
• Ensure workload is allocated fairly across all teams and staff work flexibly to accommodate the needs of the patient and the clinical team they are supporting
• Monitor the performance of the team in relation to achieving targets such as national waiting list targets and high-quality, patient focussed services.
• Authorise staff timesheets and claim forms in accordance with Trust policy
• Ensure all team members are appropriately trained and competent in all appropriate electronic systems and standard operating procedures relating to their role. Arrange appropriate training and development where updating of skills/knowledge is required. Conducting regular appraisals for team members
• Set expectations regarding levels of customer service and ensure all staff understand these and maintain them
• To receive enquiries courteously and efficiently from patients, carers, colleagues and external agencies, ensuring that accurate records, are maintained and appropriate action is taken in a timely manner
• Action any change in patient’s personal details, ensuring electronic data is kept up to date.
For additional information, please refer to the job description and person specification.
This advert closes on Wednesday 18 Sep 2024