Personal Injuries Claims Handler
| Posting date: | 04 September 2024 |
|---|---|
| Salary: | £22,000 to £24,000 per year |
| Hours: | Full time |
| Closing date: | 04 October 2024 |
| Location: | Egerton, Bolton |
| Remote working: | On-site only |
| Company: | Harvey McQueen Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Harvey McQueen is extremely pleased to be recruiting for an experienced Personal Injury Claims Handler, to join their fast-growing organisation. This exciting opportunity would be perfect for someone who already has a minimum six months experience of working in Personal Injury Claims, using the MOJ Claims Portal. The position is available for an immediate start for the right candidate
SCOPE AND PURPOSE OF THE ROLE:
The Claim Handler will manage a portfolio of Personal Injury Claims mainly via the RTA Claims and Portal whilst providing a consistent and unrivalled level of service to policy holders throughout the course of the claim. Emphasis is on proactive claim handling and delivering an excellent customer service experience. We would expect the Claims Handler to be organised and have strong customer service skills. This role represents an opportunity to be part of a successful and dynamic department. The Claim Handler would be required to work flexibly and be adaptable to the departments business needs and requirements.
Package:
Salary 22k -24k depending on experience
Mon – Fri, 9-5
Position is available for an immediate start
Holidays starting at 21 days
Pension contributes
Free onsite parking
DUTIES AND RESPONSIBILITES:
Customer service
Provide point of contact for any incoming broker query or complaints an ensuring these are actioned as appropriate, maintain high standards of customer service
Complete tasks and deadlines on time at outstanding standards.
Manage low level complaints with assistance from Team Leader and Manager
Keep Brokers and Policyholders fully updated throughout the claim.
Technical
With appropriate guidance and supervision, the Handler will have competencies in the following-
Technical experience in general motor claims area such as FNOL, PI, TP, Recovery Departments.
Manage a varied caseload of motor PI claims through to final settlement
Handle and negotiate claims by telephone via correspondence, all claims allocated from first advice to settlement as per company procedures when required.
Training
Attend training and to develop relevant knowledge, techniques, and skills.
Willingness to undergo training of the internal systems as required.
EXPECTED/REQUIRED BEHAVIOURS AND SKILLS
Evidence of flexible, “can do” attitude; self-motivated and willing to maximise personal contribution to the role, departmental and overall organisation objectives.
Strong commitment t customer services and service level agreement/ targets, strong organisational and personal planning skills; self-disciplined approach to work.
SCOPE AND PURPOSE OF THE ROLE:
The Claim Handler will manage a portfolio of Personal Injury Claims mainly via the RTA Claims and Portal whilst providing a consistent and unrivalled level of service to policy holders throughout the course of the claim. Emphasis is on proactive claim handling and delivering an excellent customer service experience. We would expect the Claims Handler to be organised and have strong customer service skills. This role represents an opportunity to be part of a successful and dynamic department. The Claim Handler would be required to work flexibly and be adaptable to the departments business needs and requirements.
Package:
Salary 22k -24k depending on experience
Mon – Fri, 9-5
Position is available for an immediate start
Holidays starting at 21 days
Pension contributes
Free onsite parking
DUTIES AND RESPONSIBILITES:
Customer service
Provide point of contact for any incoming broker query or complaints an ensuring these are actioned as appropriate, maintain high standards of customer service
Complete tasks and deadlines on time at outstanding standards.
Manage low level complaints with assistance from Team Leader and Manager
Keep Brokers and Policyholders fully updated throughout the claim.
Technical
With appropriate guidance and supervision, the Handler will have competencies in the following-
Technical experience in general motor claims area such as FNOL, PI, TP, Recovery Departments.
Manage a varied caseload of motor PI claims through to final settlement
Handle and negotiate claims by telephone via correspondence, all claims allocated from first advice to settlement as per company procedures when required.
Training
Attend training and to develop relevant knowledge, techniques, and skills.
Willingness to undergo training of the internal systems as required.
EXPECTED/REQUIRED BEHAVIOURS AND SKILLS
Evidence of flexible, “can do” attitude; self-motivated and willing to maximise personal contribution to the role, departmental and overall organisation objectives.
Strong commitment t customer services and service level agreement/ targets, strong organisational and personal planning skills; self-disciplined approach to work.