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IT Helpdesk Support Officer (Technical)
| Posting date: | 04 September 2024 |
|---|---|
| Salary: | £27,807 to £30,162 per year |
| Hours: | Full time |
| Closing date: | 17 September 2024 |
| Location: | Cardiff CF5 2YX |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | WJEC CBAC Ltd |
| Job type: | Permanent |
| Job reference: | 2408-04 |
Summary
IT Helpdesk Support Officer (Technical)
Salary: £27,807 - £30,162 per annum (Grade 5)
Contract type: Full-time (36.5 hours per week), Permanent
The challenge
As Wales’ largest awarding body, at WJEC we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic chance to be part of an organisation that both encourages and enhances the minds of tomorrow.
The role:
Our Helpdesk technical team play a key part in supporting the wider IT function. This role provides an opportunity for someone who is passionate about technology and expanding their knowledge and experience of IT systems, procedures, and operations, whilst working as part of a dynamic team. The role is suitable for those with a solution-oriented mindset, a willing to learn and happy to just give things a go.
The person:
You will be part of a team that delivers and manages IT Support across the organisation and to external customers. You will administer services, incidents and change IT requests using problem solving skills to identify issues and progress calls to solution. To thrive in this role, you’ll have excellent communication skills and the ability to adapt & present information in different ways, depending on the audience.
Our benefits:
WJEC is a welcoming and supportive organisation, which is proud to offer a range of generous employee benefits including: 25 days annual leave a year (plus 16 statutory/ additional days), training and development opportunities including free Welsh language courses, and a good pension scheme. Whilst there will be times when you are required to work on-site in our Cardiff office, we would be happy to consider requests for flexible and/or homeworking from the successful applicant.
Please visit our website to download a copy of the job description and application form.
Closing date: 23:59; Tuesday 17 September 2024
Interviews are expected to take place on Friday 27 September 2024
Salary: £27,807 - £30,162 per annum (Grade 5)
Contract type: Full-time (36.5 hours per week), Permanent
The challenge
As Wales’ largest awarding body, at WJEC we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic chance to be part of an organisation that both encourages and enhances the minds of tomorrow.
The role:
Our Helpdesk technical team play a key part in supporting the wider IT function. This role provides an opportunity for someone who is passionate about technology and expanding their knowledge and experience of IT systems, procedures, and operations, whilst working as part of a dynamic team. The role is suitable for those with a solution-oriented mindset, a willing to learn and happy to just give things a go.
The person:
You will be part of a team that delivers and manages IT Support across the organisation and to external customers. You will administer services, incidents and change IT requests using problem solving skills to identify issues and progress calls to solution. To thrive in this role, you’ll have excellent communication skills and the ability to adapt & present information in different ways, depending on the audience.
Our benefits:
WJEC is a welcoming and supportive organisation, which is proud to offer a range of generous employee benefits including: 25 days annual leave a year (plus 16 statutory/ additional days), training and development opportunities including free Welsh language courses, and a good pension scheme. Whilst there will be times when you are required to work on-site in our Cardiff office, we would be happy to consider requests for flexible and/or homeworking from the successful applicant.
Please visit our website to download a copy of the job description and application form.
Closing date: 23:59; Tuesday 17 September 2024
Interviews are expected to take place on Friday 27 September 2024