Warning
This job advert has expired and applications have closed.
Trainee Resident Liaison Officer
| Posting date: | 04 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Bonus and Pension scheme. Wage based on experience |
| Hours: | Full time |
| Closing date: | 17 September 2024 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | RE:GEN Academy |
| Job type: | Permanent |
| Job reference: | RLO09 |
Summary
Are you looking to explore a career within customer care in the Construction Sector? Then look no further. We’ve got just the opportunity for you as a Trainee Resident Liaison Officer.
Designed with our employer partner the RE:GEN Group, this course will be delivered by ourselves at RE:GEN Academy to provide you with hands-on experience and on the job training so you can put your skills straight to the test. With an end result of gaining all relevant knowledge and training to be with the chance of progressing into a role at the RE:GEN Group.
This is a unique model that has been designed with our employers, to educate and attract vibrant talent into the sector. You will gain knowledge and qualifications in construction and customer service. You will also be working towards gaining other certifications that are mandatory for the construction sector.
As our business goes from strength to strength, we’re on the lookout for individuals to join our Customer Experience team where you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process
Duties include:
Coordinating all activities that relate to the customers journey, from introduction through to the completion of works
Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
Support the site manager in all activities affecting the customer experience
Investigate and resolve complaints within agreed timescales
Resolve problems of access or other social issues
Identify community initiatives to fulfil social value commitments
Asset in developing continuous improvement opportunities links to all activities affecting the customer journey.
Designed with our employer partner the RE:GEN Group, this course will be delivered by ourselves at RE:GEN Academy to provide you with hands-on experience and on the job training so you can put your skills straight to the test. With an end result of gaining all relevant knowledge and training to be with the chance of progressing into a role at the RE:GEN Group.
This is a unique model that has been designed with our employers, to educate and attract vibrant talent into the sector. You will gain knowledge and qualifications in construction and customer service. You will also be working towards gaining other certifications that are mandatory for the construction sector.
As our business goes from strength to strength, we’re on the lookout for individuals to join our Customer Experience team where you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process
Duties include:
Coordinating all activities that relate to the customers journey, from introduction through to the completion of works
Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
Support the site manager in all activities affecting the customer experience
Investigate and resolve complaints within agreed timescales
Resolve problems of access or other social issues
Identify community initiatives to fulfil social value commitments
Asset in developing continuous improvement opportunities links to all activities affecting the customer journey.